Senior Payroll Operations Manager, Shared Services

 

 

 

Job ID:  516159

CRH's Americas Materials, a division of CRH, is the leading vertically integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America.  Our operations span North America with over 28,000 employees at close to 1,600 locations in 43 US States and 2 Canadian provinces.

 

Job Summary

 

We are seeking an experienced Senior Payroll Manager to manage and inspire our Payroll shared services team. This role involves overseeing and guiding the payroll operations and payroll tax teams in operations related to payroll activities, driving continuous improvement, and ensuring compliance with policies and procedures.  This position demands strong leadership, communication, and problem-solving abilities to manage the day-to-day operations of the Shared Services Center payroll team, enhance processes, and achieve the highest levels of customer satisfaction and operational efficiency.  

 

 

What Shared Services Does

 

A Shared Services Center (SSC) centralizes critical business processes, streamlining operations, reducing costs, and delivering consistent quality. By consolidating areas such as finance, procurement, payroll, and reporting, SSC eliminates duplication, frees time for strategic priorities, and fosters efficiency. SSC's primary functions include:

 

• O2C (Order-to-Cash): Manages the customer journey from order to payment, driving smoother revenue processes.
• R2R (Record-to-Report): Enables robust financial reporting and accounting.
• P2P (Procure-to-Pay): Ensures timely vendor payments and strong supplier relationships. Manages the Travel and Expense program.
• Center of Excellence: Drives innovation and continuous improvement.
• Payroll (Hire-to-Retire): Ensures accurate, compliant employee payments.

 

Shared Services enables companies to focus on growth and strategic goals while maintaining operational excellence.

 

 

Key Responsibilities

 

• Collaborating with existing payroll management team to ensure timely and accurate delivery of payroll services to CRH Americas Materials 54 operating entities.
• Assume a leadership role in the transition of payroll from Viewpoint to SAP EC Payroll and ADP.  
• Participate in testing and deployment of SAP and ADP software for processing, wage attachment, and tax services.
• Partner with operating companies and business partners (Human Resources, Benefits, Payroll) to evaluate and improve processes.   
• Maintain and administer payroll software, ensuring data integrity and system stability.
• Analyze management reports to measure performance against KPIs and SLA.
• Stay informed about changes in payroll regulations and tax laws, ensuring ongoing compliance.
• Identify and implement process improvements to optimize payroll processing and improve the employee experience.
• Ensure a high standard of customer service, addressing employee concerns and resolving issues effectively.
• Provide ongoing training to staff on payroll procedures, system updates, and customer service skills.
• Perform other related duties as assigned.

 

 

Education & Qualifications   

        

• Bachelor's degree in Accounting, Finance, Business Administration, HR, or related field preferred.
• Minimum 5-10 years of experience in payroll management in large, multiple entity, multi-state environment.
• Certified Payroll Professional (CPP) certification strongly preferred.
• In-depth knowledge of payroll principles, practices, and compliance requirements.
• Proficiency in payroll systems and software, such as SAP, ADP, Workforce, Viewpoint, or similar.
• Experience in a large payroll processing or contact center preferred.
• PC literate: Windows, Excel, Word, Outlook, and mainframe payroll application experience.
• Must be able to able to work under time constraints and ensure deadlines are met.
• Ability to