Administrative Relationship Manager, Assistant Director

Location: Las Vegas, Tucson, Cleveland, New Orleans, Louisville 

 

At EY, we’re all in to shape your future with confidence. 

 

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.  Join EY and help to build a better working world.

 

Relationship Manager Position – Assistant Director

Locations: Las Vegas, Tucson, New Orleans, Cleveland or Louisville

The opportunity

The Relationship Manager will be responsible for developing and maintaining long-term relationships with Partner's, Principal's, Managing Director's and Director’s (PPMDDs), understanding their needs, and ensuring their satisfaction with our scope of services. The Relationship Manager will have excellent communication skills, a strategic mindset, and the ability to work collaboratively with various stakeholders to achieve business goals.

 

Your key Responsibilities:

• Build and maintain strong relationships with 500 plus PPMDDs to develop a thorough understanding of their administrative support needs.
• Maintain a professional relationship with the service provider to foster trust, collaboration, and a partnership mentality.
• Act as the main point of contact with PPMDDs.

• • Identify, track and proactively address potential quality issues or exposures to risk.
  • Assist with challenging or out of scope PPMDDs requests or issue escalations as needed.
  • Develop and implement strategies to improve administrative processes and enhance efficiency across the organization.
  • Maintain a comprehensive understanding of company policies and procedures to ensure compliance in all administrative interactions.
  • Resolve administrative issues and conflicts in a timely and professional manner.
  • Assist in the planning and execution of projects and initiatives that require administrative support.
  • Conduct PPMDD outreach to obtain feedback on administrative support experience.
  • Maintain open lines of communication for feedback, updates, and problem-solving. This includes establishing regular check-ins and being available to address any concerns.
  • Working with nearshore and onshore management to identify opportunities for improving service delivery, efficiency, and innovation.
  • Creates a knowledge transfer culture within the team.

Skills and attributes for success

• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results.
• Proven work experience as a Relationship Manager, Administrative Manager, Client Relationship Manager, or relevant role.
• Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization.
• Experience delivering client-focused solutions to customer needs.
• Excellent listening, negotiation, problem solving and presentation abilities.
• Strong verbal and written communication skills.
• Attention to detail and strong organizational skills are essential.
• Project management experience.
• Ability to manage multiple tasks in a fast-paced environment.

 

To qualify for the role, you must have

• Bachelor’s degree in related discipline, or equivalent work experience
• 8-10 years relevant experience
• Experience with MS Office (particularly MS Excel), dashboards and ability to use reporting metrics as a method of story-telling through the data

 

Note: This job description is intended to provide a general overview of the responsibilities and qualifications for this position and is not all-inclusive. The duties and responsibilities may change without notice.

What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn