Patient Services Specialist UW Medicine Northwest/ Urology Clinic/McMurray Building

POSITION HIGHLIGHTS

• Conveniently located near public transportation

• Make a difference for the patients and employees we serve

• Opportunity to provide career growth

DEPARTMENT DESCRIPTION

The Urology Clinic at UW Medicine – Northwest provides surgical and nonsurgical care for urologic disorders—one of the most uncomfortable, inconvenient and embarrassing health issues. U.S. News & World Report recognizes UW Medical Center's urology program among the top in the nation.

For more than 30 years we’ve offered specialized, customized patient treatments, the resources you need to make informed health decisions—including information about preventing urologic disorders— and informative and supportive follow-up care.

PRMARY JOB RESPONSIBIITES 

• The Patient Services Specialist 3 will coordinate and provide clinic front desk patient support, reception and discharge activities, schedule appointments, check-in patients, provide initial triage, coordinate referral process, coordinate medical records, obtain and verify registration information/insurance, and perform other necessary activities to maintain clinic operations, answer telephones, pre-register patients, and schedule appointments

• Schedule patients focusing on patient safety and reducing the likelihood of medical/health care errors

• Maintain clean, organized, professional work area, and performs other related duties as assigned

• Create Epic orders and referrals for scheduling radiology exams to include exam specific CPT and ICD-10 codes, complete patient registration needs by creating and updating demographics, guarantor accounts, and insurance payors

• Participate in process improvement projects such as facilitating workgroup efforts to identify and increase daily throughput of Epic work queue orders

• Work towards departmental and team goals by analyzing Epic work queue orders and assist in workflow efficiency enhancements

• Participate in use case improvement for the processing of external provider orders through the Fax document management application to be scheduled in Epic
  Skilled in identifying and driving solutions for the anesthesia and sedation nurse triage coordination

• Act as a subject matter expert for their scheduling modality, think critically, and troubleshoot Epic errors for the team

• Function proficiently within their team to assist with the training of new staff and act as a go to team resource

• Assist in monitoring Epic schedule templates to ensure the group is performing proper resource level loading

• Audit online ticket scheduling appointments for accuracy of order placement, referral completion, and resource selection

• Analyze the No Show, Cancellation, Wait list follow up reports data, and the Online Scheduling reports to perform patient follow up and reduce revenue loss

• Collaborate with Supervisor and Business Manager, to assist in capturing workgroup behavior and provide solutions for complex work workflow inefficiencies including external referral submissions, financial access payor authorization, imaging protocolling and coding changes, and patient access to services to ensure we are meeting the needs of our patient’s as well as the departments' financial stability and success

• Respond to patient’s needs and concerns as appropriate maintaining Patient First mentality

• Develop and maintain good working relationships within the department, with other departments and all medical staff

• Other assigned duties

REQUIREMENTS

• High school graduation or equivalent

• Two years Patient Services Specialist 2 experience
  OR 

• An equivalent combination of education/experience

• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration

ABOUT UW MEDICAL CENTER-NORTHWEST

UW Medical Center is an acute care academic medical center located in Seattle with two campuses: Montlake and Northwest. As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World R