Bakery Retail Lead

Rich Entertainment Group (REG) operates a vast and dynamic collection of entertainment businesses dedicated to bringing friends and families together through unique and memorable experiences.

 

Our love of food is reflected in our many dining and hospitality operations, including WNY’s preferred caterer, Rich’s Catering & Special Events; Cookie Patisserie & Bakery, your source for incredible wedding cakes and desserts for all occasions; and our collection of restaurants in Islamorada, FA, Kaiyo Grill & Sushi and Green Turtle Inn. We operate three minor league baseball teams, including the Buffalo Bisons, where we combine our passion for sports, entertainment and delicious food to create an affordable family experience at the ballpark. Celebrating WNY’s picturesque waterfront, we manage Canalside and Outer Harbor, which host a variety of arts, cultural, entertainment and fitness activities. The Travel Team, our esteemed full-service travel provider, delivers exceptional travel experiences to corporate, group and leisure customers around the world.

 

The many entities of REG are owned by Rich’s, a family-owned food company working in 100 locations globally with annual sales exceeding $4 billion.

 

To learn more, visit www.richentertainmentgroup.com.

 

PURPOSE STATEMENT

The Bakery Retail Lead is responsible for supporting the Bakery Retail Manager within the 12 South bakery retail location. This involves working with the Bakery Retail Manager to grow sales for the location, manage a staff of bakery retail associates to ensure proper scheduling and training of all hourly employees working at the 12 South location and meeting or exceeding the company expectations regarding retail operations performance. The Bakery Retail Assistant Manager not only manages customer relations but also helps to maintain employee and vendor relations to run a successful bakery retail operations.

KEY ACCOUNTABILITIES/OUTCOMES

• Interacts with customers to achieve and maintain positive relationships.  Obtains and considers information needed to resolve opportunities, achieve desired service levels and revenue targets.
• Assists the Bakery Retail Manager to manage financial reporting for bakery retail operations to ensure proper accounting of all revenue and expenses.  Reviews financial information on an on-going basis and works with the Bakery Retail Manager to make operating adjustment as needed to achieve desired financial goals. Collects and accounts for revenue generated for bakery retail operations. 
• Works with team members to ensure that business sales commitments are achieved.  Communicates expectations and provides guidance/direction as needed; holds associates accountable for performance, taking the appropriate level of corrective action, when needed.
• Responsible for understanding how to manage inventory, daily production planning, and how to order product for the 12 South location and include catering cookie product orders needed from our main warehouse, as needed.
• Completes reports and paperwork needed to communicate operational opportunities, as well as performance of facility and team members as applicable.

KNOWLEDGE/SKILLS/EXPERIENCE

• 4 years of Customer Service experience
• 2 years of Supervisory Leadership
• Communicates effectively in writing, as well as verbally – both in person and via the telephone.
• Operates computer equipment and completes reports and paperwork which may require manual dexterity and finite hand movements.
• Reads and interprets both financial documents and written materials.
• Utilizes reasoning and problem-solving skills to resolve customer service and operational issues.
• Moves, lifts, carries, and places merchandise and supplies weighing less than or equal to 25 pounds without assistance.
• Will spend the majority of time on his or her feet and stand or walk without a break for up to 6 hours.
• Typical motions include repetitive hand and arm movements, bending, reaching, and lifting throughout duration of shift.
• Visually verifies information, often in small print.
• Visually locates merchandise and other objects.
• Reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
• Reads information, often in small pri