Principal Program Manager, Partner Services

About Zscaler

Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world.

We are looking for a Principal Partner Program Manager, Partner Services to join our channel and alliances team. Reporting to the Senior Director, Partner Programs, you will design and scale our global partner-delivered services model. In this role, you will build a comprehensive framework to enable and govern partner-led implementation, integration, managed, and co-delivery services – ensuring partners can deliver exceptional outcomes at scale. 

• Program Design & Strategy: Build a global partner-led professional and managed services frameworks from the ground up, defining scalable delivery models, partner competencies, certification tiers, and capacity development strategies to enable ecosystem-led service delivery at scale.
• Operationalization & Governance: Establish core operational frameworks, including QA processes, performance SLAs, referral and subcontracting workflows, and partner performance metrics. Ensure delivery readiness and quality through system integration across PRM, CRM, and PSA platforms.

Cross-Functional Collaboration: Work closely with Sales, Services, Legal, and Partner teams to embed partner-led services into the broader go-to-market motion, enabling seamless handoffs, shared accountability, and a trusted partner services experience from pre-sales through post-sales execution.

• Partner Enablement & Engagement: Evolve partner service creation, implementing a structured service blueprint that tracks the full ramp from zero capability to go-to-market readiness. This includes partnering with enablement teams to mature enablement paths, role-based certifications, hands-on delivery training, and toolkits to support repeatable, high-quality service delivery across the partner ecosystem.

What We’re Looking for (Minimum Qualifications) 

• 7-10 years of experience in partner programs, professional services, managed services, consulting/advisory, and SaaS GTM strategy.
• Proven success designing partner programs that support professional, advisory, and managed services motions to support ISV to partner value exchange at a global level, including defining service models, commercial terms (e.g., stac