Senior Revenue Enablement Manager - Customer Success Operations

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. 

More than half of all working Americans are not saving enough for their future. Too often, it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.

We’re a high-growth fintech company changing the retirement industry. We are backed by a number of investors. This includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as BlackRock, TPG (The Rise Fund), SoftBank, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and more.

About the role

As our Revenue team scales for its next phase of significant growth, we're looking for an imaginative, adaptable, and people-centric Sr. Revenue Enablement Manager. This pivotal role exists to create meaningful, practical, and scalable learning experiences that directly empower our Customer Success teams to work seamlessly, operate more efficiently, and drive predictable Customer satisfaction results.

You'll be instrumental in designing, developing, and maintaining the future of our impactful learning programs, all while facilitating world-class training. Acting as a thought leader to ensure a seamless experience, this is a hands-on role where you'll roll up your sleeves and collaborate extensively with Revenue, CSO leaders, and other Enablement team members. This role reports to the Manager, Revenue Enablement.

You're the right fit for this role if you have a passion for the adult learning process, experience working in Sales-focused enablement, seek out collaborative environments, thrive on problem-solving, and default to action. Given our rapid pace (i.e., 24,791 mph), you'll need to thrive amidst constant change while consistently delivering successful, high-quality outcomes.

What you get to do every day

Content and Program Excellence

• Discover  needs  and create dynamic, internal training content that encompasses Onboarding, Continue Education, and Ad Hoc requests so CSO professionals reach their goals through strategic learning programs. Ensure alignment with  Revenue organization KPIs are consistently prioritized in development, implementation, and outcomes measures for all enablement training initiatives.   
• Strategic training deployment  and modality for training. The strategic selection of training modalities is paramount, as the delivery method significantly impacts content comprehension and application. We meticulously determine the most appropriate approach—such as instructor-led (in-person or virtual), eLearning, job aids, manager-directed, asynchronous learning, microlearning, simulations, or blended approaches—based on the specific learning objectives and target audience. 
• Optimizing our Learning Management System (LMS) for robust tracking and reporting is crucial for monitoring individual and team progress. It is important to note that Enablement does not just “check the box” when developing and deploying training, Enablement is focused on driving outcomes.
• Leverage AI to revolutionize CSO enablement by transforming programs into a proactive and hyper-personalized, “just-in-time” holistic environment. Identify ways to automate mundane tasks for increased efficiency, providing enhanced, data-driven training, and offering predictive insights for strategic decision-making within the programs you oversee. Ultimately utilize AI to empower CSO teams to be more effective, close more deals, and drive significant revenue growth.

Impact Measurement & Continuous Improvement

• Evaluate program performance and provide precise, actionable feedback to CSO leaders and Managers. You will establish clear criteria for successful training completion and conduct robust assessments to effectively measure employee progress and make data-driven decisions for immediate or long-term iterations. Establish key performance indicators (KPIs) to