AWS Connect Engineer

Peloton Interactive, Inc. seeks AWS Connect Engineer in Plano, TX

Job Duties: Take lead on strategy, design and build out of Peloton’s contact center technology stack which is AWS Connect based. Support the full product lifecycle for the contact center technology stack from conception, design, build out and operational sustainment. Serve as a direct partner to Pelotons Global Member Support team, the primary. Support sourcing events including RFI, RFQ, RFP, e-auctions, and direct negotiations. Become a domain expert in our contact center technology stack. Use method driven approaches and processes to get results while partnering and coordinating effectively. Coordinate and lead ongoing relationships with existing partners/vendors and as seen relevant, use those relationships to greater collective impact. Develop systems and procedures in support of identification, engagement, and development of strategic partnerships. Analyze and track key metrics to identify trends and highlight issues specific to customer needs and funding in the near to medium-term horizon (one to five years). 

Develop and manage reporting and financial tracking of strategic partnership activities. Maintain vendor information efficiently. Order, schedule, and confirm installation of contact center components. Investigate and identify alternate solutions as needed. Create and maintain procurement processes for related software titles that are introduced to the contact center technology stack over time. Serve as Tier-2 escalation for contact center issues. Identify and raise risks/issues, drive mitigation and resolution thereby. Create and maintain knowledge documentation in the best manner possible. Update project documentation and status documents. Participate actively in strategic planning activities, root cause analysis, and retrospective tasks. Review monthly SaaS provider billing to keep an eye on the expenditure and plan timely checks. Review vendor agreements to track purchase terms and expiration dates. Device management and audit tracking work with partner IT teams as necessary. Coordinate supplier business reviews. Find opportunities for process improvements. Support supplier diversity initiatives by reviewing new supplier certifications and assisting business partners with identifying potential suppliers.

Minimum Requirements: Master’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and one (1) year of experience in the job offered or in any occupation in a related field.

Special Skill Requirements: (1) Jira, (2) Confluence, (3) Wiki Technical chat room, (4) JavaScript (5) NodeJS; (6) ExpressJS, (7) ReactJS, (8) Java, (9) Python; (10) CSS3, (11) HTML5, (12) XML, (13) jQuery, (14) Bootstrap; and (15) Kubernetes. Any suitable combination of education, training and/or experience is acceptable.

Salary: $149,349.98 - $150,504.00 per annum.

 Please use for external posting: Submit a resume with references using the apply button on this posting (Req.# 24-158048).

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ABOUT PELOTON:

Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.

Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.  If you would like to request any accommodations from application through to interview, please email: applicanta