AWS Team Lead, Development

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital is seeking a AWS Team Lead, Development to join our AWS Partner Practice. This is a remote role based in the United States.
The TTEC Digital AWS Partner Practice is comprised of 150+ brilliant technical experts, has received numerous best-in-class awards from AWS, was the first signed Amazon Connect partner globally. It delivered over 500 AWS customer launches, which improved the customer experience for more than 3.5 million conversations to date.
As the AWS Team Lead, Development, working remotely in the US, you will provide the vision, execution, and direction to implement strategies, processes, and technologies that deliver a best-in-class customer experience.
Our AWS Practice teams function as autonomous units working with multiple clients at any given time. Developer teams consist of three to four developers, including the team lead and a project manager. After receiving SOWs and rough requirements from our sales team, the Team Lead works with the PM on the team to perform detailed discovery and to plan out the sprints of the project alongside the client’s product owners. Our teams are treated as a group of equals, but the lead has the final say and responsibility for the technical decisions made on a project. As such, the lead must be able to handle professional conflict in a way that is productive and edifying, not destructive to the morale of their teammates. Reporting to the Technology Manager, the Team Leads are expected to contribute to Best Practice Documentation within the organization.
Our AWS Practice solutions include an ever-evolving field of AWS-focused contact center implementations, and the Lead is expected to stay current on the latest and greatest from Amazon as well as the broader industry. The Team Lead will ensure our team continues to polish our practice to deliver faster with higher quality and better performance for our clients.

What You Will Be Doing:

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While our Lead AWS Developers are the most senior developers on their team, they function as architects who still write code. While each day is different, daily responsibilities include, but not limited to, the following:
• Morning meetings with our internal team and clients
• Requirements analysis and design conversations are conducted when you have a new project starting.
• Working on issues in Jira with your team - building systems, creating CloudFormation/Serverless templates to deploy resources, etc.
• Helping team members with struggles in AWS Architecture, code, and in teamwork.
• Studying new AWS Services, tools, or even new languages to address project needs.
• You need to be ready to learn quickly!

What You Bring to The Role:

• Demonstrated expert knowledge of AWS services and cloud architecture
• Experience with AWS services, including Lambda, DynamoDB, S3, CloudFormation, RDS, Redshift, VPC/Network configurations
• 10+ years of development experience with a recent focus on Node.js/Typescript, working with AWS services.
• Thorough knowledge of agile methodologies such as Scrum
• Ability to mentor more junior team members and to correct constructively, fostering growth in the team’s skills while strengthening relationships amongst team members
• The ideal candidate seeks to understand before prescribing a solution.
• Love of technology and the latest and greatest in development best practices, especially the latest services from AWS

Preferred Skills:
• AWS Certifications - Solutions Architect, Developer, or Sysops
• Extra preference given to candidates with multiple certifications, including pro-level certs
• Expert knowledge of CloudFormation and the Serverless Framework
• Experience with AWS Generative AI Services such as Bedrock, Claude, and Q.

Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming.
This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.  
Benefits available to eligible employees include the following: - Medical, dental, vision- tax-advantaged health care accounts- financial and income protection benefits- paid time off (PTO) and welln