Rooms Controller Supervisor

Company Description

Unveiling Madeline’s complete transformation... A refreshed palette of earthen hues and artful details inspired by the texture and topography of the surrounding Colorado landscape infuse a renewed contemporary elegance to the property, invoking a luxurious and welcoming year-round mountain environment, and offering a chic yet approachable respite from Telluride’s active outdoor lifestyle at a Forbes five star property. Curated by our team of Adventure Guides, with over 60 years of combined Telluride residency, create personalized itineraries with insider access to an endless array of one-of-a-kind experiences set against the breathtaking backdrop of the San Juan Mountains. From foraging the verdant mountainside with our executive chef to taking on Colorado’s backcountry from above on a paragliding tour, adventure abounds this season. 

The targeted compensation range for this full time year round, non-exempt position is $21- 25 hr. The position offers a competitive compensation package presented by Auberge Resorts Collection

Job Description

• Room Allocation:

  • Assign rooms to reservations based on guest preferences, special requests, and availability.
  • Manage room blocks for groups, VIPs, and special events.
  • Ensure that all guest rooms are ready for arrival, coordinating with Housekeeping and Maintenance departments as needed.
  • Lead pre-arrival meeting 

• Guest Services:

  • Respond promptly to guest inquiries and requests regarding room changes, upgrades, and other accommodations.
  • Resolve any issues related to room assignments, ensuring guest satisfaction.
  • Communicate effectively with the front desk, housekeeping, engineering and food & beverage to ensure seamless service delivery.
  • Oversees the Guest Experience department which includes a hybrid of Concierge/ PBX department.

• Inventory Management:

  • Monitor room inventory to maximize occupancy and revenue.  This includes Hotel Rooms and Residences.
  • Coordinate with Housekeeping and Engineering to ensure timely room readiness for guest arrival experience.
  • Liaison with Engineering to resolve room related issues promptly.
  • Manage overbooking situations and relocations, if necessary.
  • Maintain accurate records of room availability, reservations, and special requests.

• Coordination and Communication:

  • Coordinates coding, ordering, and communication of all guest room amenities, communicating between Housekeeping, Front Desk, + In-Room Dining departments.
  • Leads the Pre-Arrival team and the Guest Itineraries, actively booking Spa, Restaurants, Transportation, Amenities and local experiences to create extraordinary guest experiences at Auberge Madeline.
  • Collaborate with Housekeeping, Maintenance, and Food & Beverage departments to ensure guest rooms are prepared and serviced to high standards.
  • Communicate any special guest requests or requirements to the relevant departments.
  • Provide regular updates to the Front Office Manager on room status and any operational challenges.
  • Actively involved in weekly revenue meeting contributing to the communication of rooms bookings, and feedback.

• Reporting and Administration:

  • Prepare and maintain reports on room allocation, occupancy rates, and guest feedback.
  • Ensures room inventory details are accurately being communicated and sold thru our online and reservation channels.
  • Update and manage reservation systems and other relevant software.
  • Assist with the check-in and check-out process during peak times or as needed.
• Team Training:
  • Actively involved in training our teams on Room Control procedures.
  • Actively involved in training our team on Guest Experience procedures.
• Other Duties as Assigned by Management 

Qualifications

• Education:

  • High school diploma or equivalent; degree in Hospitality Management or related field preferred.

• Experience:

  • Previous experience in front office operations or a similar role in the hospitality industry.
  • Experience with property management systems (PMS) and reservation software.

• Skills:

  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Problem-solving skills and the ability to handle stressful situations with composure.
  • Proficiency in Microsoft Office Suite and other relevant software.

• Personal Attributes:

  • High attention to d