Senior Technical Project Manager I (Unit 42)

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

Job Description

Your Career

The Senior Technical Project Manager 1 will be a member of the Global Consulting Operations team and will be responsible for supporting multiple projects concurrently in partnership with our technical teams, clients, and internal stakeholders. This position will be focused on Unit 42’s Digital Forensics and Incident Response engagements, as well as Proactive Service engagements, and will report directly to the Manager for Unit 42 Security Consulting Project Management Office (PMO).

Your Impact

• Manage multiple projects effectively by defining schedules and goals based on Statements of Work (SOWs) and communicating directly with clients where needed

• Maintain and update status reports for external clients and customers 

• Identify issues and risks related to projects and overall health of the client;  Ensure any identified issues/risks are escalated to the project Engagement Lead

• Partner and guide technical team members to accomplish project goals and objectives, ensuring execution of project tasks, and monitoring progress to completion

• Support the delivery of quality solutions to clients and customers, with a goal of exceeding expectations

• Maintain a strong understanding of the Professional Services team’s skill sets

• Partner with consulting leadership with any staffing needs for each project

• Develop strong partnerships with internal and external stakeholders for each project 

• Partner with the Engagement Lead to ensure the projects adhere to budget and time frame guidelines 

• Partner with Engagement Lead to look for opportunities to increase client satisfaction and deepen relationships 

• Comfortable with managing customer expectations and dealing with conflict

Qualifications

Your Experience

• Bachelor’s degree in MIS, Cybersecurity, Computer Science or related field, or equivalent work experience

• 7+ years of professional experience in Project Management, focusing in one or more of the following: Cybersecurity, Digital Forensics, Incident Response, Cyber Risk/Controls, or other related technical experience

• PMI Project Management Professional (PMP) certification or equivalent preferred

• Ability to lead multiple large-scale projects creating project plans and ensuring on-time task execution and documentation

• Flexibility to work nights, weekends, holidays as needed  

• Proven ability to work autonomously, prioritize projects, solve problems requiring meticulous attention to detail, multitask, and communicate with stakeholders at all levels of our client organizations

• Ability to maintain confidentiality and diplomacy

• Ability to communicate effectively in both verbal and written form

• Strong proficiencies with Google Suite, Asana, and Clarizen preferred

• Previous direct client/customer consulting experience preferred

Additional Information

The Team

Unit 42 Consulting is Palo Alto Network's security advisory team.  Our vision is to create a more secure digital world by providing the highest quality incident response, ris