Computer Operations Specialist – Night Shift (Onsite, Louisville, KY)

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

The Role
Are you passionate about maintaining mission-critical systems and ensuring seamless IT operations? As a Computer Operations Specialist on the 3rd shift, you will play a vital role in monitoring and managing mainframe and distributed systems at our client’s Louisville, KY data center. This onsite role supports 24x7x365 operations, ensuring system stability, timely issue resolution, and coordination with cross-functional teams.

Responsibilities
•    Monitor 11 mainframe consoles and respond to system messages, abends, and outstanding replies.
•    Execute commands and manage initiators, including draining and restarting as needed.
•    Support twice-monthly IPLs (Initial Program Loads), disaster recovery activities, and communications.
•    Coordinate monthly application releases, including managing multiple bridge calls.
•    Serve as backup for AS400 tape requests and Iron Mountain delivery pickups.
•    Collaborate with the Client TOC (IT Operations Center) and DCAS (Data Center Architecture Services) during switch maintenance.
•    Maintain stable VDI sessions during network upgrades due to hardwired PC configurations.
•    Communicate clearly and effectively with peers, management, and customers.
•    Build and maintain positive working relationships across teams.
•    Perform complex problem determination and resolution, including root cause analysis with vendor support.
•    Ensure compliance with all audit, security, and operational standards.
 

Who You Are

Who You Are
You are a detail-oriented operations professional who thrives in high-stakes environments. You bring a proactive mindset, strong communication skills, and a collaborative spirit to every shift. You are committed to operational excellence and continuous improvement.

Required Skills and Experience
•    Experience with batch operations and scheduling software (e.g., IBM IZWS or equivalent).
•    Proficiency with ServiceNow or comparable ticketing systems.
•    Familiarity with Windows operating systems.
•    Strong communication and coordination skills.
•    Ability to work onsite in a 24x7x365 environment.

Preferred Skills and Experience
•    3 to 5 years of relevant experience
•    Experience with troubleshooting, backup/recovery, and basic networking.
•    Exposure to SQL and disaster recovery planning.
•    Familiarity with TMON or similar monitoring tools.

The compensation range for the position in the U.S. is - $53,160 to $95,640 based on a full-time schedule.  

Your actual compensation may vary depending on your geography, job-related skills and experience.  For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.                                
                                
There is a different applicable compensation range for the following work locations:                                
California:    $58,440    to    $114,840                    
Colorado:     $53,160    to    $95,640                    
New York City:     $63,720    to    $114,840                    
Washington:     $58,440    to    $105,240                    
Washington DC:    $58,440    to    $105,240                    
                                
"This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.  Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Applications will be accepted on a rolling basis.                    
                                

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.