Sr. Director Program Management and Business Operations

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Join Visa- A Network Working for Everyone.

This position will provide Program Management & Business Operations leadership for Ecosystem & Operational Risk Product Development (EOR PD) organization. EOR PD is a part of Value Added Services Product Development. It is responsible for product development for Global Risk organization. These products help to maintain Visa’s Risk posture and enable secure growth for Visa. We are seeking a seasoned leader who will partner closely with the engineering leader for EOR PD, to help run the organization efficiently and effectively.

Key Responsibilities:

• Build and continuously improve the operating system to effectively manage and scale operations for a 260+ engineering organization. Drive innovation in processes, data-driven performance management and drive 10X productivity improvements through the adoption of Gen AI.
• Product Partnership: Collaborate closely with Product to understand and align on vision, goals, and OKRs. Develop delivery roadmaps that align with business objectives and priorities, while considering resource constraints.
• Engineering Partnership: Collaborate closely with engineering teams to provide product requirements, manage programs, enable data-driven performance management.
•  Influence product partners and engineering leaders on various aspects such as product roadmap, resourcing, workforce plans, and leveraging Gen AI.
• Reporting and executive communication: Develop, evolve and deliver reports (e.g. portfolio reviews, status reports) across various levels of the organization, including C-level executives. Conduct quarterly business reviews, execution plan reviews and other rhythm of business meetings, in conjunction with engineering leaders.
• Stakeholder Engagement: Forge strong partnerships with Product and other stakeholders to effectively deliver on organizational objectives.
• Team Management: Lead and develop a cross-functional, global team of 12-15 senior members. Key functional areas include program management, technical product management, executive communications & reporting.
• Culture Building: Foster a culture of innovation, ownership (founder mindset) thought leadership, strategic thinking, data-driven approach to problem solving and performance management, proactiveness, learning, curiosity, challenging status quo and accountability. Ensure strong execution, policy adherence, and process efficiencies, reflecting Visa Leadership Principles.
• Program & Portfolio Management: Provide leadership and governance for a portfolio of complex, high-impact, and high-visibility programs. Ensure all programs are delivered within scope, schedule, and cost, and in compliance with policy requirements. Proactively manage and mitigate risks across the portfolio. Drive the adoption and maturity of Agile practices and Jira Align across the portfolio.
• Planning and Budgeting: Develop quarterly and annual plans for new initiatives.
• Operational Management: Oversee financial, compliance, and governance requirements to ensure smooth operations.
• Employee Engagement: Lead initiatives for broader employee communications and engagement.
• Global Collaboration: Manage program management teams and collaborate with engineering teams based in the US (Foster City, Austin), Bangalore. Demonstrate flexibility to collaborate across time zones.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Note: This role does not offer relocation assistant or immigration support. 

Qualifications

Basic Qualifications:

• 12+ years of work experience with a Bachelor’s Degree, or at least 10 years of work experience with an advanced degree (e.g., MBA).

Preferred Qualifications:

• 15+ years of experience with a Bachelor’s Degree and an advanced degree (e.g. MBA)
• Proven ability to align product development goals with business OKRs, and to define strategies and governance frameworks to meet these goals.
• Experience collaborating with executive leaders across functions (especially Engineering & Product Management) to drive alignment and deliver on shared objectives.