Center Director

Description

Center Director Job Description

OVERVIEW

This critical leadership position drives quality and consistency of the program while achieving financial goals. This is done by implementing the 8 success factors which align to Mathnasium’s mission. The Center Director will oversee all operational functions to ensure compliance to company protocols. The director position will demonstrate leadership and strong coaching/training abilities to develop a team of exceptional instructors that ensure consistent delivery of quality curriculum following the Mathnasium Method. They will maintain a safe and clean environment and maintain and foster effective communication in a professional and respectful manner with all members of the team and all customers. The expectation is that a director will take ownership of their role in the organization and uphold the company’s commitment to excellence.

RESPONSIBILITIES AND DUTIES

Center Management (Sales, Finance, Marketing, and Customer Service)

• Understand the strategic direction, the target customer and the competitive landscape for area of responsibility and translate that understanding into growing the business.
• Fiscal management of the center, including achieving top line revenue targets, managing labor and controlling expenses according to company expectations.
• Conduct tours and consultative sales presentations. Build rapport with parents and effectively convey the benefits of Mathnasium and our commitment to collaborate with them to help their student be successful in Math.
• Utilize Radius and all company programs designed to drive and monitor enrollment. Follow steps necessary to convert leads to new enrollments. 
• Cultivate positive relationships with families by providing excellent service, anticipating needs and exceeding their expectations. Create and achieve a high level of family engagement and long-term retention.
• Model appropriate behavior in stressful situations, gather factual data, communicate with all appropriate individuals and take appropriate and timely action to resolve problems and maintain confidentiality.
• Identify and participate in local marketing efforts, acting as an ambassador of Mathnasium, to increase community awareness and generate new leads.
• Maintain and foster collaborative relationships with local schools, teachers and organizations that yield student enrollments.
• Establish positive and ongoing relationships with students, parents, community and staff. 
• Strategic planning; evaluate center performance and adjust strategy to maximize business, improve team performance and enhance parent satisfaction. Take initiative to improve the overall operation and success of the center.
• Collaborate with peers and act as peer leader in areas of strength/expertise.
• Protect the assets of the company.
• Ensure the center is customer ready at all times, including optimal cleanliness and organization.
• Approach all manners of the business with the utmost attention to detail; especially customer accounts and billing transactions.

Human Resources

• Recruit, select, schedule and develop energetic, fully engaged staff to build a high-performing team focused on quality and service to meet the needs of the current customers and be prepared for future growth.
• Hold team accountable for following company policies and procedures.
• Create a culture based on integrity and professionalism.
• Foster positive and effective communication that provides leadership and clear direction utilizing multiple methods including frequent conversations, written correspondence and team meetings.
• Conduct regular and ongoing performance reviews to provide constructive feedback regarding individual performance.
• Continuously upgrade talent, maintain a succession plan and develop the assistant director as a successor.
• Exercise judgment in addressing employee matters, valuing engagement and quality and making the best decision for students, families and employees.

Education/Programming

• Ensure the Mathnasium Method is utilized for all student instruction, providing effective and concise math instruction that makes sense to each student. Protect the integrity of our program and brand.
• Lead by example and model appropriate, instructor/student interactions. Motivate students and demonstrate enthusiasm for teaching math. Develop rapport and create a fun learning environment.
• Monitor/observe the center daily to identify improvement opportunities.
• Conduct Mathnasium assessments, create learning plans and update according to student’s current mastery level.  
• Create, review and update student binders with appropriate