Remote Scheduling Agent -Dallas, TX

About First Responder Protective Services

First Responder Protective Services is a premier provider of private security needs across the U.S. Our company is owned, operated and managed by U.S. Military veterans, law enforcement executives, and corporate business professionals. Our founders have over 60 years of experience in protecting critical infrastructures, combating transnational criminal organizations, mitigating risks, and providing the highest level of safety and security to corporations and communities.

The mission of First Responder Protective Services is to provide the highest level of customer service to each and every client. We accomplish this mission through our foundation of attention to detail, integrity, accountability, empathy, care, and concern for the needs of our clients and the officers which we serve.

Scheduling Agent (After-hours & Weekends) 

Several Part Time Opportunities Available

Position Summary

First Responder Protective Services (FRPS) is hiring several part time After-Hours Scheduling Agents to support critical security operations during evenings, weekends, and holidays. This role is ideal for dependable, self-motivated professionals seeking remote work with an after-hours schedule.

Scheduling Agents report directly to the FRPS Off-Duty Police Scheduling Manager. Initial onboarding and training will be conducted in-office during standard business hours (Monday–Friday, 8:00 AM–5:00 PM). Upon successful completion of training, this position transitions to fully remote, requiring the ability to work independently with minimal supervision.

Scheduling Agents play a vital role in maintaining continuity of operations by managing after-hours communications, updating the scheduling system, monitoring escort activity, and escalating issues through appropriate channels.

Ideal Candidate must be located in the DFW and able to complete training in-office

Schedule & After-Hours Coverage

This position is designated for after-hours and weekend operations and includes a schedule outside of  standard business hours. Candidates should be comfortable working evenings, weekends, and holidays as part of a rotating or assigned schedule.

• Monday–Friday (Evenings): 4:00 PM – 2:00 AM
• Saturday & Sunday: 24-hour coverage (2:00 AM – 2:00 AM)

This role supports mission-critical coverage during non-business hours.

Key Responsibilities

Scheduling & Dispatch Operations

• Coordinate and assign officers and security guard shifts across multiple client sites
• Manage last-minute schedule changes and ensure proper coverage
• Maintain accurate scheduling records and spreadsheets

After-Hours Communications

• Answer and respond to incoming phone calls, text messages, and emails from guards, Cargo Escort, Off- duty Police, Sales line and clients
• Provide timely, clear, and proactive communication to support smooth operations

Escort Operations Monitoring

• Perform real-time tracking and updates of high-value cargo escort teams nationwide
• Monitor GPS tracking systems, live security cameras, and conduct regular status checks

Administrative & Operational Support

• Assist with data entry, document organization, and recordkeeping
• Submit new client lead requests via online forms in a timely manner

Qualifications & Skills

• Strong organizational and multitasking abilities
• Excellent verbal and written communication skills
• Professional experience handling phone, text, and email communications
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Ability to maintain confidentiality and manage sensitive information
• Familiarity with GPS tracking and monitoring systems (preferred)
• Prior experience in scheduling, dispatching, or security operations (preferred)

Compensation & Benefits<