***This role is based at one of our corporate offices in Memphis, TN, McLean, VA, or Dallas, TX***

Exceptional Hospitality Starts with You

This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As a Senior Technical Analyst, you will bring your technical skills to a hospitality company with an award-winning culture. On the Software Engineering Property team reporting to the Senior Manager Software Engineering Property, you will support projects including developing and deploying the property management software across multiple Hilton properties globally.

What you'll do during a typical day:

• Support production environments for Opera legacy and Opera Cloud PMS, including migration initiative to move from legacy to Cloud.
• Work with cross-functional teams to collaborate with support, software engineers, solution architects, product teams and stakeholders
• Identify the gaps between requirements and implemented solutions and mitigate them with other stakeholders.
• Guide property stakeholders on standard operating procedures and provide subject matter expertise on PMS functionality and workflows.
• Communicate risks, issues, and status updates to business and technology stakeholders.
• Provide technical leadership to the vendor team, mentor junior analysts, review implemented features and ensure that best practices are followed.
• Create and maintain business‑facing documentation including release notes, job aids, and best‑practice guides.
• Collaborate with stakeholders to gather enhancement requirements and produce clear use cases using Jira and Confluence.

How you'll collaborate with others:

• Be an engaged member of a Software Engineering team working with property and software engineering team members daily and identify their needs and document.
• Work with external vendor to deliver enhancements and fixes on the PMS system promptly.
• Use a customer-centric approach to create and manage business and technology processes.

Deliverables you'll take ownership of:

• Manage communication of system standards, enhancements, and updates to internal and external teams using established communication channels and tools.
• Support triage of production issues, assess priority, and escalate to the appropriate teams.
• Must be able to work flexible hours, including early mornings and evenings based on business needs.

What It Takes to Make the Stay

You have these minimum qualifications:

• Three (3) years of professional work experience in Technology or related field
• Two (2) years of specialized experience in Technical Analyst role with Opera or Opera Cloud Property Management Systems
• Two (2) years of experience writing requirements and use cases
• Experience in hotel operations or Property Management Systems
• This is a hybrid role and would require to be near one of our three US office locations (McLean, Dallas, or Memphis)
• Travel up to 20% both domestic and international

It would be useful if you have:

• Bachelor's Degree, or Associate'