Customer Service Assistant

At Sparkbit 360, we believe that every brand has a story worth sharing, a message that can inspire, and a vision that deserves to be seen. As a full-service marketing and public relations agency, were dedicated to helping businesses like yours thrive in an ever-evolving world.

Position Overview

We are looking for a dependable and motivated Customer Service Assistant to join our Washington, DC team. In this role, you will assist customers with inquiries, provide support to the client service team, and help ensure a positive customer experience. This is an excellent opportunity for someone starting a career in customer service and client relations.

Key Responsibilities

• Greet and assist customers and visitors in a professional, friendly manner

• Respond to customer questions by phone, email, and in person

• Support scheduling and confirming client meetings and appointments

• Assist with maintaining accurate customer records and files

• Help prepare materials for client interactions, meetings, and events

• Collaborate with the team to resolve customer concerns quickly and effectively

• Provide clerical and administrative support as needed

• Maintain a clean, organized, and welcoming office environment

Qualifications

• High school diploma or equivalent required

• Strong communication and interpersonal skills

• Excellent organizational and multitasking abilities

• Customer-focused, professional demeanor

• Dependable, punctual, and eager to learn