Cocktail Server (PM Shifts, Part Time) - InterContinental Houston

JOB OVERVIEW:

Provide fast and courteous service for food and beverages to guests and ensure quality of food and beverage presentation per established standards.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.

• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

DUTIES AND RESPONSIBILITIES:

Financial Returns

• Alert Outlet Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.

• Greet guests pleasantly as they approach the bar; promote house drinks and utilize up-selling skills to maximize revenues.

• May receive guest payments and process transactions as outlined in the cash and charge procedures as needed.

People

• Prepare beverages for service to hotel guests and present beverages according to established head presentation standards. 

• Promote teamwork and quality service through daily communication and coordination with other departments. 

Guest Experience

• Greet all guests and take beverage and food orders in a prompt and professional manner

• Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of customers; check identification whenever the age of a guest requesting alcoholic beverage service is questionable

Responsible Business

• Clear and clean tables in a prompted efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary.

• Perform side-work, and any other opening or closing duties as required. Ensure that stations are clean and maintained with other duties as assigned.

• Set up bar including all liquor, mixers, ice, garnishes, glassware and supplies. Perform pre- and post-shift side-work (empty/fill ice-bins, prepare garnishments, replenish/store snacks, etc.). requisition all necessary supplies.

• Inventory unused liquor and beverages. Ensure that all liquor is properly secured before, during, and at close of shift.

• Inspect bar daily for cleanliness and attractiveness and inspect all equipment and machinery for proper operation. Sweep and mop bar floor after shift. Wipe down counters, equipment, stools, chairs, tables, and other areas as required.

• Perform other duties as assigned.

   

QUALIFICATION AND REQUIREMENTS

Basic reading, writing and math skills. Food and bar service experience with general knowledge of restaurant and bar operations. Knowledge of alcoholic beverages is preferred. Must meet state legal age requirements. Must speak fluent English.

This job requires ability to perform the following:

• Carrying, lifting, pushing or pulling items weighing up to 50 pounds.

• Handling food objects: plates, trays, glasses, etc.

• Standing and moving about the bar, lounge and restaurant

• Bending, stooping, kneeling, lifting

Other:

• Communication skills are utilized a significant amount of time when interacting with guests, wait staff, bartenders, and supervisor.

• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.

• Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.