Join the People Helping People

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

Available Schedule: Tuesday - Saturday 1PM - 10PM CST

The Opportunity:

The Consumer Loan Underwriter I evaluates loan applications for quality, accuracy, and decisioning them based on a review of the applicant’s credit history and in consideration of the guidelines and policies of the client institution. The incumbent is responsible for loan decisions via phone, Internet, indirect, remote login and data entry loan applications. The incumbent will be responsible for problem resolution while also monitoring the quality, efficiency, and accuracy of the loan applications taken by contact center representatives. The incumbent will be responsible for problem resolution of customer and financial institutions, critical issues and department workflow to meet departmental/team goals.

Day in the Life:

• Evaluates loan applications for quality, accuracy, and decisions them based on a review of the applicant’s credit history and in consideration of the guidelines and policies of the client institution.

• Decision phone, Internet, indirect, ExpressLink, and data entry applications to support the business as needed while also monitoring the quality, efficiency, and accuracy of the loan applications taken by Contact Center Representatives.

• Finalize Velera Representative loan applications.

• Evaluate and report on the quality and accuracy of the information templates, including rate changes and promotional information as needed.  The Underwriter II will have a continuous working knowledge of all information templates.

• Provides ongoing support of cross-sell products.

• Responsible for reporting risks that are identified to the appropriate team and/or management.

• Provide support to Contact Center representatives with lending questions. 

• Assist with training in new technology and new client programs.

• Monitor loan applications to ensure quality and loan standards are being met and interact with credit unions regarding member/customer issues.

• Assist department members, as needed, to minimize errors that might result in monetary loss to Velera and maintain reasonable control of all departmental activities.

• Perform other duties as assigned.

Education

• Completion of high school, or equivalent required.

• Associates Degree Preferred.

Experience

• 1 year experience as a Lending Underwriter required

• 1 year of Contact Center experience in a loan Contact Center position preferred.

• Knowledge of Lending Underwriting best practices.

• Knowledge of the Contact Center loan application processing.

• Knowledge of all facets of the indirect and direct lending process including their differences.

Knowledge, Skills, & Abilities

• Ability to communicate effectively in both verbal and written formats.

• Demonstrated understanding of Credit and Lending.

• Demonstrated underwriting skills including risk assessment and capacity ratio assessment

• Ability to use judgmental risk evaluation to determine an appropriate loan decision

• Ability to read and evaluate text and non-text credit files for all three CRAs

• Ability to adapt underwriting profile to accommodate numerous different financial institutions

• Ability to monitor several different Remote Login indirect loan queues in addition to internet and phone applications.

• Ability to interpret credit bureau information.

• Demonstrate understanding of multiple loan origination systems (i.e., Loans PQ, Fiserv Originate Loans, Temenos, Decision Lender 4.0 and arc OS).

• Proficiency in Microsoft Office, including Excel, Word and Teams.

• Ability to maintain confidentiality of materials handled

• Ability to be flexible and work under high pressure in a complex environment

• Ability to work autonomously without the need for constant supervision

Additional Essential Functions and Responsibilities

• Regular and reliable attendance.

• Responsible for reportin