Associate Director, Partner Operations

Your Future Evolves Here

Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones.

Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business.

Join Evolent for the mission. Stay for the culture.

What You’ll Be Doing:

What You’ll Be Doing: 

Put your passion where it meets purpose! We are looking for an Associate Director, Partner Operations that embodies deep relationships, serves as a trusted advisor and has a strong entrepreneurial spirit to help build our Partner Operations function. You will work directly with key Evolent clients with responsibility for overall client success.

Collaboration Opportunities: 

• Position the assigned book of business strategically to achieve objectives, including relationship, growth, retention and customer goals 

• Cultivate productive, trusted relationships with key executives – including C-level and both internal and external stakeholders of relationships.  

• Serving as a consultative partner, helping to identify opportunities for growth within health plan specialty management and Evolent 

• Utilizes data-driven resources to runs efficient/effective meetings and work sessions with the client and all relevant Subject Matter Expert (SME)s.  

• Possesses working knowledge of Evolent products and services and can articulate value proposition for all at a high level. 

Support and Development 

• Develop best-in-class presentation strategy, narratives, and content to support external meetings with senior stakeholders 

• Partner with Evolent central Strategic Account resources to implement relationship best practices and drive value communication and satisfaction at all levels of the partner organization 

• Run regular Partnership review meetings for each client, including relationship mapping, issue identification, and action planning, in lead up to scheduled Client Value Meetings 

• Manage risks and developing opportunities associated with current clients 

• Proactively assess, validate, and prioritize client needs on an ongoing basis, channeling input from clients into Evolent’s product roadmap and strategy 

Operations and Leadership 

• With Operations and Network leadership, monitor issue resolution and ensure appropriate, timely follow up by Evolent team members; advocating on behalf of the client within Evolent to overcome challenges to partner satisfaction and provide feedback to Evolent to address root causes of satisfaction issues 

• Advocate for partner culture, serve as an ambassador within Evolent and the go-to expert on client priorities and how to get things done within the health plan organization 

• Aggressively manage all aspects of the contracts with assigned clients as well as ensure ongoing contract performance through risk management activities including assurance of Service Level Agreement performance, rate/savings maximization through ongoing benefit analysis and adherence to requirements of the client’s legal and r