Senior Advisor, Emerging Technologies

Company Description

Take a seat on the Xplor Rocketship and join us as a Tech Partner Manager to help people succeed across the world.  

From dropping your kids off at childcare, getting something at home repaired, going to the gym or a fitness studio, to picking up your dry cleaning — our software, payments, and commerce-enabling solutions help everyday life businesses to overcome obstacles and form great relationships with their customers.  

Job Description

This is an exciting role for individuals who want to be part of an emerging technologies team that doesn't just keep up with the latest customer needs, but instead helps define them! We get the privilege of launching new services, products, and integrations that bring value to customers in four everyday verticals. 

This role in particular will start by supporting a portfolio of boutique fitness studios with their strategy, customer journey, marketing, and metrics. This individual will be hands-on and energetic about studio operator success, but will also be collaborative in helping us better define the offering scaling it for success.

Job Responsibilities:  

• Consult Xplor Growth Built-For-You (BFY) Customers (primarily in Fitness and Wellbeing) on their marketing, sales, and customer journey strategy  

• Provide excellent and strategic guidance to BFY customers by proactively consulting them on their customer journey communications 

• Deliver ideas, strategies, and materials that drive BFY customer satisfaction, product/service adoption, and month over month retention 

• Support in building a consultative high-touch product by incorporating automated ways to deliver marketing strategies at scale 

• Efficient and timely launch and implementation of services with a high level of accountability 

• Follow Standard Operating Procedures for delivery of services to Xplor BFY customers 

• Has a blend of SaaS and consulting knowledge and can apply that background to evolution of BFY 

• Proactively address client needs and improve quality, reliability, and repeatability of BFY services 

• Be open to new and creative ways of adding customer value helping to elevate the offering 

• Operate in a fast-paced startup type of environment where you are open to and can help execute on new ideas and activities to drive customer success and generate revenue 

Qualifications

• Experience studio marketing, operations, or the fitness industry

• True love for customers and helping people 

• Extensive experience in implementation, delivery, creation and development of service deliverables using various Xplor technologies or  other software platforms  

• Ability to support Emerging Technologies Team with various projects in a remote setting 

• Ability to execute strategic vision and to implement best practice processes  

• Exceptional communication skills, both verbal and written; with self-awareness and strong client-facing presence to be able to effectively communicate to clients. 

• Highly ethical, ability to demonstrate empathy, humility, motivation and listening skills 

• Passion for fitness, health, and wellness, our vision, and the customer problems we are solving 

• Marketing Guru with ear to the ground on the latest digital marketing trends and tactics 

Additional Information

Life at Xplor

You’ll be part of a global network of talented colleagues who support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed. 

Some of the perks of working with us: 

• 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
• #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
• Access to free mental health support
• Flexible working arrangements

The average base salary pay range for this role is between  $80,000 - $90,000

May be considered for a discretionary bonus 

More about us 

We're the first global platform combining SaaS with embedded payments, and tools to help businesses grow and succeed. We offer software solutions in fast-growing ‘everyday life’ verticals: Education, Fitness & Wellbeing, Field Services and Personal Services – and a global, cloud-based payments processing platform.