Card Services Dispute Team Lead

Why have a job when you can build a career?  We are proud to be defined by the excellent service and convenience offered to our members, as well as our diverse workforce and company culture. There are many reasons to work for MIDFLORIDA, which is probably why we were voted one of Florida Trend's "Best Places to Work."  MIDFLORIDA offers a positive team culture, an open-door management style, a commitment to diversity, stability, competitive benefits, and a career path with a growing, successful company! Join us on our mission to improve the financial well-being of our members!  

Card Services Dispute Team Leads perform the following functions:
•    Oversee the daily operations of the dispute chargeback team. 
•    Ensuring timely and accurate processing of dispute claims. 
•    Manage complex or escalated disputes. 
•    Provide expertise in dispute claims and make decisions on case outcomes.
•    Confident in decision making with disputes.
•    Ensure compliance with regulatory requirements, including Regulation E and network rules (Visa or MasterCard) in all dispute-handling processes.
•    Recommend new or innovative ideas to improve the overall work environment
•    Present a neat and professional personal appearance, in accordance with credit union professional image standards
•    Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines
•    Professional and efficient communications with all departments promoting synergy.
•    Exhibit a high degree of integrity, trustworthiness, and professionalism always
•    Exude a positive and professional attitude with members and partners
•    Perform other duties as assigned.
 

Qualified candidates will possess:
•    1 - 3 years of card dispute experience.
•    High school diploma or equivalent is required; a Bachelor's Degree in a business-related field is preferred.
•    Strong documentation and communication skills
•    Strong problem - solving and time management skills.
•    Ability to manage multiple priorities and meet deadlines in a fast-paced environment
•    The ability to work in a team environment as well as independently with minimal supervision is required.
•    The position is “In office, NOT a remote position".

MIDFLORIDA Perks:
•    Stability
•    Opportunity for growth
•    Paid time off and paid holidays
•    Tuition assistance after 6 months of service
•    401K Plan with employer matching
•    Health, Dental, and Vision Insurance - Generous and affordable plans for employees and family
•    Employee Assistance Program- No waiting period to access benefit
•    Salary and Bonuses – Bonus programs and annual appraisals with salary increase opportunities

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.