Jobs and Careers

Principal Insurance Operations Analyst

North Palm Beach, United Statesfull_timeVerifiedPosted 1 Jun 2026

About the role

Requisition ID: 95383

At PALMS Insurance, a NextEra Energy company, we specialize in offering customized insurance solutions that address the unique needs of our clients. Our commitment to excellence, reliability, and customer satisfaction sets us apart as a trusted provider in the insurance industry. Are you ready to make a meaningful difference? Become a part of our team today.

Position Specific Description

Palms Insurance Company, Ltd. is NextEra Energy, Inc.’s wholly-owned insurance subsidiary and provides coverage to both affiliated and non-affiliated risks. As the Principal Operations Analyst for Claims & Finance, you will be assisting the Claims and Finance team in their day-to-day activities. This includes processing FNOLs (First Notice of Loss), following up with TPAs (Third Party Administrators), manage claims BDXs (Bordereau), processing invoices, generate loss runs & reports, documenting files, organizing file folders and liaising with Claims teams for TPAs on queries / information follow-up / documentation.
Job Overview

This position will support Written Premium and Finance function operations, prepare reports, monitor and evaluate outcomes. This employee will work with internal and external partners. This role performs administrative and Operations support duties with respect to processing of BDXs, LOC, invoice payment and report generation.

Job Duties & Responsibilities

Reviews incoming BDXs for accuracy into the system
Utilizes policy management system to import BDXs
Liaise with MGA/MGU and internal team to ensure files are received timely, review accuracy of the data and follow-up on action items
Handle process of LOCs as requests are received.
Manage outsourcing tasks with external contractor inclusive of monitoring SLA performance
Create management and operational reports including for policy and program renewals
Review and file all documentation required by underwriting guidelines, follow up where necessary for any incomplete or missing documentation and subjectivities
Creates and issues reports as directed by internal guidelines
Performs other job-related duties as assigned, including technical, administrative, and clerical support as required
Supports parallel claim function to support the team
Work with Operations and other functional leadership teams to document processes and recommend improvements
Establishes, communicates, and implements operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution

The Analyst should possess the following:

Ability to work on matrixed team in a fast-paced startup environment
Ability to manage multiple competing priorities
Excellent analytical skills
Excellent communication skills
Working knowledge of Excel
Excellent time management skills

Job Overview

The Principal Insurance Operations Analyst position will transact the Palms Insurance Company Limited insurance and reinsurance business underwriting, claims, and accounting across the group’s teams. This role will ensure accurate data and shared services for underwriting support, claims administration, and finance and accounting data, analysis, and reports.

Job Duties & Responsibilities

Create and issue underwriting policies and endorsements
Complete underwriting and claims submissions setup including rating and pricing of risks and quotation development
Ensure accurate data entry within the Insurance Platform for the underwriting, claims, and accounting teams
Manage reinsurance bookings
Reconcile premiums, claims, and collections
Review underwriting and claims bordeaus
Develop and create management reporting
Performs other job-related duties as assigned