Sr. Program Manager

Who we are:

Gartner Research Board (GRB) equips the senior most technology executives in the world’s largest organizations with the tools and insights they need to turn today’s biggest challenges into tomorrow’s best outcomes. For more than 50 years, GRB has curated a trusted community in which our clients – Global CIOs, Divisional CIOs, and heads of technology functions from $10B+ companies – can test their thinking, gain a comprehensive view of the future, and accelerate their impact.

About this role: 

Working within the Research Engagement Services Strategy and Operations Tech Project Management team, you drive the execution of complex global cross-business-unit programs with business-critical outcomes and strategic impact.  You will guide the program teams to improve our business processes, leveraging technology, and utilizing detailed project plans and frameworks to organize multiple concurrent technology initiatives. Your ability to be proactive, detail oriented, agile, understand and work with agile technical teams, build partnerships, and influence stakeholders will be essential in achieving targeted outcomes and driving valuable scalable service for our clients. 

What you will do: 

• Take ownership and define, deliver and manage technology focused programs on a global basis. 

• Support achievement of business objectives and goals and satisfaction of business needs by designing, coordinating, implementing, managing, measuring and monitoring the effectiveness of programs. 

• Partner & collaborate with senior Strategy and Operations colleagues, technology partners & other business units to capture operational & business requirements, establish and execute on strategies and tactical plans for the definition, development and implementation of cohesive capabilities.  

• Act as Product Owner for technology supporting client interactions. Collaborate closely with a team of product managers, engineers, analysts and operations specialists to build and manage client service focused technology solutions in an Agile development environment. 

• Process Management & Design: demonstrate effective process management through process design, execution and service excellence. Work with business partners to optimize existing processes, using principles of efficiency, simplicity, leverage, data utilization, and change management. 

• Provide thought leadership on appropriateness of tools and process to deliver program goals. 

• Design and deliver program communications and presentations to all management levels within and beyond business unit. Manage ongoing interactions with internal stakeholders. 

• Create and manage key success measurement criteria and develop feedback reports and analysis to drive continuous program improvement. 

• Maintain an e