We anticipate the application window for this opening will close on - 22 Sep 2025

 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Works closely with Sales Team to provide support with custom quotes in SFDC, processing and expediting capital orders, processing asset and service contracts, processing subscription and scheduling agreements. Responsible for Medtronic asset shipments to rep and customers and asset tracking. Customer Master maintenance. Rep demo product shipments and tracking. Create and track returns, credits, and rebills.

Responsibilities may include the following and other duties may be assigned.

• Represents company to external and internal customers, answers order, pricing, and shipment-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, processes Capital Equipment and other specialty orders by initiating order through SFDC and SAP.
• Works closely with sales team to ensure proper documents are submitted for capital equipment order processing.
• Processes credits and rebills for pricing and Payer errors, as well as, processing returns and other credits.
• Works with Sales Support Coordinator on allocation of stock to capital equipment orders.
• Expedites capital equipment orders as necessary, working with the Distribution Center.
• Monitors Medtronic Connect and EDI orders for capital equipment. Contacts customer and/or sales representative to obtain correct paperwork prior to shipment of equipment.
• Available to facilitate requests from the sales team, research issues, and create custom quotations/contract in SFDC.
• Responsible for shipping and tracking of sales rep demo equipment to include an annual audit.
• Responsible for tracking and disposition of Medtronic assets assigned to customers and sales team.
• Monitors new account set-ups in SFDC and facilitates set-up of new accounts as necessary.
• Provides support for special requests and projects as needed.

OFFICE SUPPORT CAREER STREAM: Individual contributors who provide organizational related support or service (administrative or clerical) for other members within the organization. The majority of time is spent in the delivery of support services or activities, typically under supervision.

DIFFERENTIATING FACTORS

Autonomy: Seasoned individual contributor who provides assistance and training to lower level employees.
Performs a wide variety of non-routine clerical and administrative tasks and may support special projects or assignments.
Works under limited supervision.

Organizational Impact: Works to deliver day-to-day objectives with significant impact on achievement of results for the job area Work involves obtaining or providing information or data requiring some explanation or interpretation.
Work consists of tasks that are typically not routine.

Innovation and Complexity: Makes minor changes in systems and processes to solve problems or improve effectiveness of job area.
Expected to independently propose solutions to problems for manager review.

Communication and Influence: Communicates typically with internal and external contacts.
Obtains and provides information on matters of moderate importance to the job area.

Leadership and Talent Management: Responsible for providing guidance, coaching and training to other employees within job area.

Required Knowledge and Experience: Requires broad practical knowledge of operational systems and practices typically gained through extensive experience and/or education.
Requires minimum of 2 years of relevant experience.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requireme