Admissions Navigator

Department: Administrative Support Team                  Job Status: Full-time                      

FLSA Status: Non-Exempt                                                    Reports to:  Administrative Support Manager

Amount of Travel Required: Occasional                         Positions Supervised: None       

Work Schedule: Monday - Friday

 

ESSENTIAL FUNCTIONS

• Monitor Admissions Phone Line, answering phone live when possible. Respond to voice mails within 24 hours. 
• Monitor Admissions email, responding to internal and web requests in a timely manner.
• Receive initial requests for services and determine  
• Meet with client and family for registration process.
• Coordinate access to services, including insurance benefit checks and other financial processes.
• Set up Payors correctly in the EMR system as needed.
• Schedules and documents services.
• Monitor Contact Screens by Provider for “Pending” Admissions and follow-up.
• Enter data into the Client EMR, such as demographics, payors, etc., in an accurate and timely manner.
• Handle mailings and other support services, as requested.
• Close client charts when needed.
• Complete contract services for foster care and child welfare.
• Schedule psychological evaluations through internal referrals.
• Provide individualized assistance for School-Based Program admissions.
• Provide weekly updates of the Admissions Clinic Schedule to Team Managers, Crisis, and other Admissions Navigators.
• Admissions Navigator representative meet with Team Managers and Director of Clinical Services to collaborate and maintain procedure stability.
• Work closely with Care Navigators to ensure whole client care.
• Monitor tracking spreadsheets and update as needed.
• Support any grant guidelines and requirements, providing assistance when needed.
• Maintain appropriate channels of communication with Agency staff.
• Provide administrative support team coverage as needed.
• All other duties as assigned by the Administrative Support Manager or designee.
• Comply with Family Service and Guidance Center policies and procedures; take appropriate action to correct any obvious unsafe conditions.
• Travel between office locations may be required.

POSITION QUALIFICATIONS

Education/Licensure:

• HS Diploma or GED equivalent.
• Must successfully pass the KBI and SRS Central Registry background investigations and all applicable background checks.
• Must possess a valid driver’s license, a good driving record, current auto insurance and reliable transportation.

 

        Experience:

• Must have outstanding human relations skills.
• Must have exceptional verbal and written communication skills and the ability to work with all professional levels of employment.
• Must be able to demonstrate flexibility, along with good organizational and time management skills.
• Dependability and demonstrated ability to assume responsibility with minimal supervision is essential.
• Must have experience using personal computers, proficiency in Microsoft Office Products desirable.
• Required ability to maintain confidential material.

 

Knowledge/Skills/Abilities:

• Effective communication skills (verbal and written)
• Customer focused (internal and external)
• Team oriented and ability to get along with others

• Excellent listening skills
• Accountability
• Reliability
• Trust/Integrity
• Demonstrates adaptability/flexibility
• Developed time management skills
• Developed organizational skills
• Proficiency in MS Office Suite with ability to learn other software programs as necessary including Electronic Medical Record (EMR)
• Relationship building
• Problem solving
• Attention to detail and accuracy in work

• Ability to be collaborative
• Open to learning and accepting feedback
• Ability to maintain appropriate boundaries and confidentiality
• Strengths based
• Fam