Salesforce User Experience Designer, Senior Associate

Join our Design and Customer Experience (DCE) team and design and deliver integrated service experiences across lines of business. 

As a Salesforce User Experience Designer, Associate in our Design and Customer Experience (DCE) team, you will be at the forefront of designing and delivering integrated service experiences across lines of business. You will work closely with industry-leading partners within product and tech, keeping user needs as a top priority. 

Your role will involve identifying core jobs-to-be-done for frontline employees and customers alike through research and designing service prototypes to explore value creation across products, channels, and the JP Morgan Chase service ecosystem.

Job Responsibilities

• Design and re-design product and service experiences related to our sales optimization efforts and initiatives
• Participate in upfront user research to better understand user needs and behaviors, and usability testing to see how your solutions work for users, with the support and guidance of Experience Researchers
• Advocate for the users’ perspective when collaborating with Product Managers and Engineers to plan roadmaps, gather requirements, and structure the work
• Create and develop service journeys, service maps, and prototypes to explore different options, including unexpected, but still workable solutions
• Diagram the interactivity of the services and product ecosystems, including Omni channel services and feature interactions, with user flows and wireframes
• Detailed UI design, built upon our Design System, that brings our solutions to life
• Present work, connecting design decisions to desired business impact

Required Qualifications, Capabilities and Skills

• Bachelor’s Degree in relevant design discipline (e.g., Interaction Design, Human Computer Interface, User Experience Design, Service Design), certification from credible boot camp or similar accelerated learning program, or equivalent work experience
• Self-directed in both planning and structuring work and executing at expected levels of quality
• Prior work involves collaboration within design teams (with other designers, UX researchers, and content designers) and cross-functionally with product managers and software engineers
• Advanced skills in Interaction Design as well as either Visual/UI Design or Information Architecture; Intermediate ability in adjacent skills such as User Research, UX Writing, and Prototyping with proficiency using MS Office as well as design and prototyping tools such as Adobe, Figma, InVision, or other similar, remote collaboration tools and project management tools such as Zoom, Figma, Jira, Confluence, etc.
• Able to show how your understanding of technical constraints and opportunities informed your design solutions
• Comfortable and confident when presenting work to cross-functional Directors

Preferred Qualifications, Capabilities and Skills

• Knowledge and experience designing in Salesforce environments (e.g., Sales Cloud, Marketing Cloud, Service Cloud, Experience Cloud), using Salesforce Lightning Design System in rapid iterative service prototyping cycles is highly preferred
• Advocate for Accessibility Guidelines and Inclusive Design practices and has shipped multiple successful digital products, demonstrating user and human-centered design approaches
• Familiar with HTML, CSS, and JavaScript, frameworks such as React, and mobile UI standards
• Demonstrated understanding of how design connects with broader business value

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce ar