Server - Grain, Hilton Norfolk The Main

Overview

A Server provides excellent Guest Service by anticipating Guest needs, making specific suggestions of menu items and beverages and monitors the flow of the Guest’s dining experience

Responsibilities

Level One

• Know all aspects of the menu and daily specials.
• Make specific suggestions of menu items, beverages while demonstrating the ability to up-sell.
• Perform procedures for the ordering process from the initial greeting to the check presentation in accordance with the sequence of service and service timing standards set forth by the company.
• Abide by all State, Federal and Corporate liquor regulations & alcohol awareness pertaining to service of alcoholic beverages.
• Provide Guest Service using a tray to carry the properly plated food items & properly garnished drinks.
• Anticipate guest needs, such as replenishing beverages & condiments.
• Maintain accurate bank & act as own cashier as needed while adhering to all company cash handling procedures.
• Maintain station cleanliness & organization throughout shift.
• Complete all assigned opening, running, & closing side work.

Qualifications

TypeQualificationExperienceMust be 18 years as required in compliance with all State, Federal & Corporate liquor regulations pertaining to service of alcoholic beverages.ExperiencePrevious high volume serving experience strongly preferredEducationHigh School Diploma or equivalent preferredSkillAbility to multi-task