Product Manager - Property Insurance (Jacksonville/Tallahassee Only)

Company Description

Searching for a place to make your mark? Every great team depends on the individual contributions of its members – the skills, talents and the passion that each team member brings. At Citizens, we’re building a workforce of top achievers committed to our company’s mission and vision. Our company values the knowledge that comes from experienced and dedicated individuals with a variety of backgrounds, in or out of insurance.

Citizens’ Mission is to provide property insurance protection in Florida to those who are, in good faith, unable to obtain coverage through the private market while also providing the utmost in customer service. Our Values are public service, integrity, respect, responsiveness and sound judgment. We strive to not only provide affordable insurance products and services but also to provide sound financial responsibility to the citizens of Florida.

 At Citizens, we are a team of dedicated, service-minded professionals committed to our policyholders. Come achieve and maximize your potential with us!

Job Description

POSITION DESCRIPTION: The Product Manager is responsible for the development, enhancements and effectiveness of Citizens’ Property Insurance Policy Contracts and Forms. The Product Manager organizes data and other information to develop document/form recommendations in accordance with the organization’s vision, mission, and strategic goals. The Product Manager is also responsible for mentoring product analysts and product specialists. The Product Manager leads cross functional teams to include market research, claims, vendors, legal, contract management, systems, and other internal/external stakeholders in new product development.  

ESSENTIAL FUNCTIONS OF THE JOB:

THE FOLLOWING ARE THE USUAL, BASIC AND ESSENTIAL FUNCTIONS OF THE POSITION. THESE FUNCTIONS ARE NOT TO BE CONSTRUED AS AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES, AND SKILLS REQUIRED. 

• Models ethical behavior and executes job responsibilities in accordance with Citizens core values, ethics, and information protection policies.
• Evaluates results, data, market research, internal and external feedback, and other information to identify product changes and other action plans to improve Citizens’ financial results and ensure Citizens’ products are appropriate to its role in the market. Develops and presents appropriate recommendations to department management.
• Conducts and analyzes market research, incorporates other information and reports to Citizens’ management and other internal and external stakeholders.
• Leads cross-functional teams to implement product changes and other plans to support Citizens’ strategy. Guides or completes submission and approval of rate, rule and forms filings. Develops and presents appropriate recommendations to department management.
• Ensures successful communication of product information and changes to internal and external stakeholders. Provides detailed information required to support and develop communications and training plans. Conducts training sessions and provides ongoing subject matter expertise for internal and external stakeholders.
• Provides mentoring, coaching, and guidance to Product Analysts and Product Specialists, as needed. Participates in performance review process.

Qualifications

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong working knowledge of insurance coverages and various policy types including ISO-based policies and endorsements.
• Knowledge of personal/commercial property insurance including matters of coverage, claims, underwriting, valuation assessment, legal climate and property insurance laws.
• Ability to complete market and claims analysis, develop conclusions and recommend appropriate strategies.
• Strong interpersonal, collaboration, and presentation skills, as well as the ability to communicate effectively – written and verbally with individuals at all levels of the organization.
• Strong team building and mentoring skills.
• Proficiency with Microsoft Office products, including advanced Excel skills.
• Ability to effectively prioritize and manage resources, expectations, and deadlines.
• Well-developed organizational and meeting management skills.
• Analytical and problem-solving skills.

REQUIRED EDUCATION AND EXPERIENCE:

• High School Diploma or Equivalent.
• Bachelor’s Degree OR 4 years relevant experience, OR a combination of college education and relevant experience equivalent to 4 years.

AND

• 5 or more years of professional property insurance experience in product development, contract analysis, claims or property insurance underwriting to include 3 years in personal and