Transaction Banking Product Management – (Senior Product Manager – Liquidity)

Transaction Banking Product Management – (Senior Product Manager – Liquidity)

Country: United States of America

Santander’s Commercial Banking Division is an active provider of capital, treasury management and risk management solutions to thousands of small and mid-sized companies in the northeast and across the country. We also have expertise and provide service to specific industry sectors including real estate, asset based lending, energy, education, health care and government. 

Our clients rely on the strength of Santander’s balance sheet and the degree to which our relationship managers understand their businesses in order to develop the most relevant and compelling solutions.  In addition, Santander’s significant international presence in regions around the world uniquely positions us to help companies grow their business, both near and far.

The Senior Product Manager – Liquidity provides leadership, supervision, direction and ownership for Liquidity products within the Transaction Banking group.  As part of the Product Management organization, the candidate has overall responsibility for a defined set of cash management products, including Account Analysis, Commercial ATM Card and Limited Access Services, while also supporting platform conversion efforts.  Specific accountabilities include planning and strategic direction, product profit margin management, product development and implementation, quality assurance, contract management, ongoing product support, market visibility, conversion planning and execution and product risk management.

Primary Objectives

• Deliver on planned new product initiatives
• Establish future product strategy and tactics
• Oversee day-to-day product management tasks
• Manage product risks

Duties and responsibilities

• Serve as end-to-end business owner, leading products’ evolution by setting product strategy and executing related tactics, working in conjunction with various business partners
• Establish financial goals and plans to achieve them.  Develop accurate revenue capture processes and understand/influence the drivers of revenue and expense to meet profitability targets
• Monitor revenue and expense for family of products, establish product profit margins and direct product pricing strategies
• Lead Product Governance disciplines (Product Reviews, Annual Product Plans, Competitive Analyses, Pipeline Reviews, etc)
• Produce business cases and other appropriate funding documents for new products and major enhancements and secure investment via Challenge Groups and Investment Board
• Research and define product and technological requirements of clients and oversee development and testing of new products and enhancements to existing services
• Working with functional partners, manage new product launch activities for the family of products, including the development of marketing collateral, service agreements, product training, client implementation, and internal/external communications
• Ensure project timelines are met, risks to plan are identified along with mitigating factors
• Direct ongoing product support with business partners for BAU capabilities including, product training, product packaging, promotion, and development of marketing collateral
• Assists Sales in responding to and/or closing new client business opportunities
• Manage risk for product suite, including developing risk reporting and metrics in close collaboration with Front Line and Second Line risk partners
• Engage regularly with key internal stakeholders from Sales, Operations, Technology, AML, Fraud and Risk
• Oversee establishment of performance and quality indicators with third-party partners or product delivery vendors
• As required, participate in bank-wide conversion projects (e.g. bank acquisition and/or system conversion)
• Promote a positive image and perception of leadership/expertise for Santander through efforts such as speaking engagements at major industry conferences, published articles, and client interfaces
• Participate actively in Industry Associations and workgroups

Qualifications

• Undergraduate degree or equivalent work experience
• 7-10 years related business experience in banking, product management & development and/or adjacent functions (e.g. project management, service, onboarding)
• In depth knowledge of Cash Management products