Sales Operations Program Manager

Datavant is a data logistics company for healthcare whose products and solutions enable organizations to move and connect data securely. We are a data logistics company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.

By joining Datavant today, you’re stepping onto a highly collaborative, remote-first team that is passionate about creating transformative change in healthcare. We hire for three traits: we want people who are smart, nice, and get things done. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs.

As the Program Manager of Sales Operations you will enable the Payer sales team to deliver $150M annually in new bookings by driving internal efficiencies and aligning our sales pipeline to key stakeholders (product, legal, finance, etc.) resulting in a successfully executed contract. 

You will:

• Contracting Process Oversight: Supervise the end-to-end client contract lifecycle, including creation, negotiation, and approval, ensuring all contracts meet internal and external standards
• Deal Review Management: Define and apply criteria for reviewing deals based on strategic importance, size, and complexity to ensure alignment with business objectives.
• Opportunity Operations Coordination: Align Sales Executives with Client Success Teams and manage the parallel cadence from late-stage sales opportunities to execution and implementation handoffs.
• Opportunity Handoff Management: - Facilitate and oversee the smooth transition of opportunities and customer contracts from Sales to Client Success teams, ensuring continuity and customer satisfaction.
• Approval Workflow Management: Establish and oversee approval workflows for high-value or high-risk deals to mitigate risks and ensure proper governance.
• Deal Desk Management: Oversee the change management of late-stage opportunities, including the maintenance and version control of attachments, proposals, and approval records.
• Compliance Assurance: Ensure that customer contract provisions align with internal policies, regulatory requirements, and best practices.
• Template Management: Maintain and update a comprehensive library of approved contract templates and clauses to ensure compliance and efficiency in contract creation.
• Storage and Retrieval: Implement and manage robust systems for the efficient storage and easy retrieval of executed contracts, ensuring quick access and security.
• System Administration: Collaborate with Sales Operations leaders to manage contracting systems, enhance workflows, and implement automation for improved efficiency.
• Feedback Loop Establishment: - Provide actionable feedback to sales teams to enhance future deal quality and success rates, fostering continuous improvement.
• Sales Enablement: - Develop and manage sales collateral, playbooks, and training materials to support the sales team, ensuring they are equipped with the latest knowledge and tools.
• Payer Stats Repository Management: - Maintain and update a repository of key data points for proposals and presentations to ensure accuracy and relevance in sales artifacts.
• Inbound Lead Monitoring: - Assist in monitoring and qualifying inbound leads, routing them to the appropriate sales teams for further action and ensuring timely follow-up.
• RFP and Sales Proposal Management: - Partner with centralized RFP (Request for Proposal) resources to coordinate and manage the RFP response process, maintaining a library of templates and ensuring all content is up-to-date and approved by legal.
• Tracking and Reporting: - Track the status and outcomes of all RFPs and proposals, providing reports on success rates and identifying areas for improvement.

What you will bring to the table: 

• 5+ years of experience in contract management, sales operations, or a related role
• Strong understanding of contract administration and compliance requirements.
• Experience with Salesforce CRM
• Excellent organizational and project management skills.
• Strong analytical skills and attention to detail.