Job Description Summary

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The Senior Practice Manager (SPM) serves as the primary operational and administrative leader for assigned care centers in Anchorage, Alaska. This position is pivotal in ensuring that care center teams are supported, engaged, and equipped to deliver high-quality patient-centered care. The SPM partners with Clinical Operations Leaders, Lead Providers, and Practice Managers to foster a collaborative, team-oriented environment while maintaining alignment with organizational goals and client requirements. The role involves oversight of multiple care centers, driving strategic initiatives, mentoring staff, and managing client relationships.

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How will you make an impact & Requirements

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Senior Practice Manager

Position Summary:

The Senior Practice Manager (SPM) has accountability for various operational and administrative functions core to the success of the assigned care centers. Working in conjunction with the Clinical Operations Leader, Lead Provider(s) and Practice Manager(s), the SPM is the accountable leader that assures assigned care center teams are operationally supported and engaged, receive the resources and training essential to perform their job duties and exhibit a collaborative approach with a team-based focus.  

The SPM will be responsible for assigned client facing and relationship-oriented activities, will have operational oversight of 2 or more care centers with > 5 providers, will lead division/market wide projects, such as process, policy and workflow development and implementation and will serve as a preceptor for other practice managers. 

Additional Essential Functions:

• Facilitates and owns communication of mission, vision, and organizational values and serves as the glue that connects the field team members with corporate and support departments. 

• Accountable for the overall assigned care centers performance regarding Vera’s objectives and client(s) contractual metrics. 

• Promotes strong operational procedures and plans while communicating the “why” of business decisions with a positive message.  Has accountability for assuring operational workflows and processes are being followed.

• Effectively communicates change and can engage the team to positively implement change.

• Serves as the first point of contact for escalation of day-to-day operational issues and challenges for their region, escalating to the Clinical Operations Leader as needed.

• Participates in the design and execution of training plans for new Practice Managers within their region.

• Mentors and coaches other Practice Managers and Lead Providers (as assigned).  Collaborates with other Practice Managers to coach Lead Providers on performance expectations and develop plans to achieve operational, clinical, company, and client goals.

• Serves as a trusted partner for assigned client(s), promptly responding to, and resolving client concerns and complaints.  Collaborating with the Clinical Operations Leader, proactively reviews data trends to offer strategies and services to their client to reduce total cost of care and deliver value.

• Demonstrates a solution-oriented approach to reviewing operational issues and resolving team concerns related to new processes and procedures.

• Supports the Clinical Operations Leader in achieving regional goals and performance outcomes; assists in executing strategies for meeting and exceeding performance metrics.

• Assist with development, management and adherence to annual operating objectives and budget to achieve support of the overall care center and patient service objectives.

• Responsible for regulatory compliance, patient and team member safety, adherence to policy and procedures and compliance with state, local, and national standards and guidelines.

• Creates a positive culture with engaged colleagues. 

• Manages and engages in regional scope of practice and regulatory issues:  Escalates to the appropriate company resource when needed. 

• Facilitates best practice sharing within the markets and regions. Develops and implements innovative solutions to complex clinical and business challenges to coincide with meeting client business needs in cooperation with direction from the Clinical Operations Leader.

• Manages and leads care center projects as assigned to support departmental and organizational strategic initiatives.

• Works with clinical operations leadership and other departments to develop, implement, and sustain new clinic services and programs, ensuring process improvement and adherence to organizational policies.