***This role is based at our corporate office in McLean, VA***

This is your chance to be part of a Marketing & Loyalty team that attracts customers to Hilton through strong storytelling, top-rated rewards, and unique customer experiences and partnerships. You will create and lead the thoughtful enrollment targets and strategies to reach our global acquisition goals, and work cross-functionally to build alignment, buy-in and advocacy across key delivery points of member experience (i.e. digital, learning and development, brand performance services, etc.). You will provide global leadership support to build an even more robust member experience and member base across all regions. You will lead your team to stay on top of the member experience through interpreting customer insight signals and be a fierce advocate for the customer as the loyalty experience and hospitality industry evolves.

What will I be doing?

As Senior Director of Hilton Honors Member Experience & Growth, you will lead the team responsible for building the best-in-class global member experience that attracts and inspires exponential growth of our membership base. On the Hilton Honors Program team, reporting to the Vice President, Hilton Honors Program, you will work on initiatives including crafting and delivering the ideal member experience for our millions of members to enjoy their hard earned benefits. You will also help build the strategy and messaging for how Hilton Honors shows up and engages the Hilton enterprise across both internal corporate team members and hotel-level team members.

Your responsibilities will also include:

• Lead the development and enterprise fulfillment of Hilton Honors best-in-class member experience – designing the end-to-end customer journey and steward delivery of that vision through activating cross-functional resources
• Set global Hilton Honors enrollment targets and lead the short and long-term strategic approaches to achieving targets in the Americas region with responsibility and oversight for achieving our global enrollment KPI
• Set and execute the Hilton Honors Engagement strategy for internal stakeholders who are on the forefront of delivering both member and corporate priorities for Hilton Honors (i.e. front office, Hilton Reservations & Customer Care (HRCC), owner services, digital, learning and development, etc.)
• Advocate for high priority strategic initiatives with senior executives within Hilton to drive forward the global member experience and achieve global enrollments

How you will collaborate with others:

• Lead a team of direct reports, providing them strategic guidance and direction on their various workstreams
• Close collaboration with a diverse set of leaders across the organization, including CRM, Partnerships, Finance, Commercial, Front Office, Product, Tech, User Experience, among others
• Inspire change and support across the organization through data and storytelling
• Work in tandem with VP and peers/counterparts across Hilton Honors to ensure collaboration, identify efficiencies, and connect the dots between all program work

What initiatives you will take ownership of:

• In conjunction with your leadership team, you will own the overall Hilton Honors member expe