Enterprise Account Manager (REMOTE OK)

The mission of Arkose Labs is to create an online environment where all consumers are protected from online spam and abuse. Recognized by G2 as the 2025 Leader in Bot Detection and Mitigation, with the highest score in customer satisfaction and largest market presence four quarters running, Arkose Labs offers the world's first $1M warranties for credential stuffing and SMS toll fraud. With 20% of our customers being Fortune 500 companies, our AI-powered platform combines powerful risk assessments with dynamic threat response to undermine the strategy of attack, all while improving good user throughput. Headquartered in San Mateo, CA, with employees in London, Costa Rica, Australia, Spain, India, and Argentina. Arkose Labs protects enterprises from cybercrime and abuse.

Role Overview

As an Enterprise Account Manager at Arkose Labs, you will drive revenue growth within our most strategic accounts. This role focuses on expanding relationships with Fortune 500 companies protecting themselves from sophisticated fraud and bot attacks. You'll navigate complex, technical sales cycles while partnering cross-functionally to deliver exceptional customer outcomes.

Key Responsibilities

Account Growth & Expansion

• Own and execute expansion strategy for assigned enterprise accounts ($500K+ ARR)
• Identify and close upsell, cross-sell, and multi-product opportunities
• Drive enterprise-wide platform adoption across business units and geographies
• Build and execute multi-year strategic account plans targeting 30%+ net revenue retention

Complex Deal Management

• Orchestrate sophisticated sales cycles involving multiple stakeholders, business units, and decision makers
• Navigate enterprise procurement processes, security reviews, and legal negotiations
• Lead commercial discussions including pricing, contract structuring, and ROI justification
• Partner with Solutions Engineering, Product, Legal, and Customer Success to advance deals

Executive Relationship Building

• Develop C-level relationships with CISOs, fraud leaders, and business unit executives
• Understand customer strategic initiatives and business priorities
• Position Arkose as a strategic partner, not a vendor
• Conduct Executive Business Reviews demonstrating business impact and ROI

Preferred Qualifications

• Experience selling to CISOs, fraud teams, or security organizations
• Background in SaaS or technical security solutions
• Knowledge of MEDDPIC, Command of the Message, or similar methodologies

Why Arkose Labs?

At Arkose Labs, our technology-driven approach enables us to make a substantial impact in the industry, supported by a robust customer base consisting of global enterprise giants such as Microsoft, Roblox, and more. We’re not just a company; we’re a collaborative ecosystem where you will actively partner with these influential brands, tackling the most demanding technical challenges to safeguard hundreds of millions of users across the globe.

Why do top tech professionals choose Arkose Labs?

• Cutting-Edge Technology: Our high-efficacy solutions, backed by solid warranties, attract leading, global enterprise clients.
• Innovation and Excellence: We foster a culture that emphasizes technological innovation and the pursuit of excellence, ensuring a balanced and thriving work environment.
• Experienced Leadership: Guided by seasoned executives with deep tech expertise and a history of successful growth and equity events.
• Ideal Size: We’re structured to be agile and adaptable, large enough to provide stability, yet small enough to value your voice and ideas.

Join us in shaping the future of technology. At Arkose Labs, you’re not just an employee; you’re part of a visionary team driving global change

The most recognizable brands in the world select Arkose Labs, including Roblox, Microsoft, Adobe, Expedia, Snapchat, and Zilch.

We value your unique contributions, perspectives, and experiences. Be part of a diverse and high-performing environment that prioritizes collaboration, excellence, and inclusion. We hire the best, focus on their professional development, and offer support for continuing education.

We value: