Senior / Lead Product Manager, RCM

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.

About the Role

Charlie Health delivers life-saving mental healthcare to young people — and our ability to sustainably deliver care relies on a strong, efficient revenue cycle. As Product Manager, Billing (RCM), you will own the end-to-end revenue cycle management (RCM) experience, ensuring that billing processes for clients, clinicians, and payers are seamless, transparent, and optimized. From insurance verification and claims submission to payment posting and collections, you’ll build solutions that reduce friction, improve accuracy, and drive financial sustainability.

In this role, you’ll drive initiatives across claims management, eligibility and benefits verification, denial management, patient billing, and reporting. Your mandate is to deeply understand the needs of our clients, clinicians, and billing teams, identify moments of friction, and deliver product solutions that improve efficiency, reimbursement, and client satisfaction. You’ll partner closely with Revenue Cycle Operations, Clinical, Finance, Data, and Engineering to build tools that make it easier to deliver and sustain care.

This is a high-impact role for someone who thrives at the intersection of strategy, execution, and empathy. You will set the product vision for billing workflows, own the roadmap, and roll up your sleeves to execute—from discovery and experimentation through launch and iteration. You’ll lead through influence, driving alignment across stakeholders and inspiring cross-functional teams to deliver solutions that keep Charlie Health sustainable and accessible.

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

 

Responsibilities

 

• Own the end-to-end billing and revenue cycle journey, from intake through collections, ensuring workflows are accurate, efficient, and client-friendly.
• Lead product strategy and execution for eligibility verification, claims submission, denial management, patient billing, and revenue reporting.
• Partner with Design, Engineering, Revenue Cycle Operations, Clinical, and Finance to define and deliver solutions that address real user pain points and business priorities.
• Define and measure success across billing workflows, including first-pass claim acceptance, denial rates, days in A/R, and client billing satisfaction.
• Develop a deep understanding of the needs of clients, families, payers, and clinicians navigating the billing process, ensuring our solutions are transparent and supportive.
• Drive discovery and experimentation to identify the most impactful ways to reduce billing friction and improve collections.
• Translate high-level goals into product roadmaps, prioritizing effectively to balance long-term vision with short-term delivery.
• Communicate product vision, plans, and progress clearly to stakeholders and executives across the organization.

Requirements

 

• 4–6+ years of product management experience owning complex, end-to-end product experiences in a fast-paced, mission-driven environment—ideally in healthcare, fintech, or enterprise SaaS.
• Proven track record of launching products that significantly improved operational efficiency, accuracy, or financial performance.
• Strong product instincts with a data-informed approach to prioritization and iteration.
• Experience leading discovery, research, and experimentation cycles in operationally complex domains.
• Skil