Dental Reception Specialist Student

Family First Health is looking for a Dental Reception Specialist student interested in a Co-Op opportunity with our organization.  As a Dental Reception Specialist student, you should have a positive and outgoing personality, excellent patient care skills, and strong organizational skills. A qualified clinical staff member should have: Working knowledge of dental terminology, ability to build relationships with patients, computer proficiency and the ability to learn new programs. 

This position is an opportunity to learn and grow with a terrific dental team. We’re dedicated to offering trustworthy dental services and care to our community. If this sounds a like a good fit, we would love to hear from you. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets patients at front desk, enters/ updates demographic data and insurance information, and checks in patients.
• Enters all patient charges, collects and records payments, and exit patients.
• Verifies insurance.
• Answers telephone and provides patients and others with the requested information or directs the caller to the appropriate place.
• Schedules, reschedules and cancels appointments as needed.
• Pulls and prepares charts for the following day’s visits.
• Scans or places information received from external providers in patients’ dental charts.
• Receives consult and medical clearance forms and schedule patient accordingly.
• Prepares prior authorizations as required and contact patient when prior authorization is received.
• Prepares daily batches for fiscal department. 
• Delivers excellent customer service to both internal and external customers by maintaining professionalism and courtesy.
• Performs all other duties as assigned.         

KNOWLEDGE/SKILLS/ABILITIES

• High School Diploma or GED, or any equivalent combination of training and experience

• Knowledge of computer software applications (Microsoft Office Applications, others)

• Knowledge of grammar, spelling, and punctuation as it relates to correspondence necessary to perform essential job functions
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately
• Excellent customer service skills
• Skill in operating office equipment
• Proficient keyboarding skills
• Ability to critically think which means the ability to think clearly and rationally about what to do or what to believe; understand logical connections between ideas; and identify, construct, and evaluate arguments
• Ability to set positive examples for team members through exceptional work performance including adherence to company policies and processes.
• Ability to work independently and within a multidisciplinary team
• Ability to work in, and respond appropriately to a demanding environment including crisis situations
• Ability to appropriately handle sensitive and confidential information <