Lincoln Hospitality Group - Operations Director - Wisconsin

Lincoln Hospitality Group is looking for an Operations Director for brands Milwaukee Burger Company, Northern Taphouse & Omaha Tap House.

Primarily this role will be Wisconsin based with emphasis on the brand Milwaukee Burger Company.

Operational Leadership

• Oversee day-to-day operations across multiple restaurant locations.
• Ensure consistent execution of service standards, food quality, cleanliness, and brand presentation.
• Conduct regular site visits, operational audits, and performance reviews.
• Partner with General Managers to resolve operational challenges and improve efficiency.
• Lead new restaurant openings, transitions, and operational rollouts.

Financial Performance

• Drive revenue growth, cost control, and overall profitability across all units.
• Analyze P&L statements, labor models, food and beverage costs, and key performance metrics.
• Develop action plans to improve margins and operational efficiency.
• Partner with accounting and ownership on budgeting, forecasting, and financial reporting.

Team Leadership & Development

• Recruit, coach, and develop high-performing General Managers and leadership teams.
• Create clear accountability structures and performance expectations.
• Lead succession planning and internal promotion strategies.
• Foster a culture of hospitality, teamwork, and continuous improvement.
• Support HR initiatives including training, compliance, and employee relations.

Brand & Guest Experience

• Protect and elevate the Lincoln Hospitality Group brand across all locations.
• Ensure exceptional guest satisfaction and reputation management.
• Monitor online reviews, guest feedback, and service recovery processes.
• Collaborate with marketing on promotions, events, and brand initiatives.

Systems, Processes & Growth

• Standardize operating procedures and best practices across the organization.
• Identify opportunities for technology, efficiency, and scalability improvements.
• Support strategic planning and long-term growth initiatives.
• Assist with vendor partnerships, purchasing programs, and cost optimization.

Job Requirements

• 3+ years of restaurant General Manager experience
• Experience managing and developing both onsite and remote teams
• Strong operational and financial expertise, and measurable success in developing, implementing, and executing on plans
• Willing to immerse themselves in new market for new store opening
• This position requires at least 75% travel to the fifteen locations

Benefits:

• Health, Dental & Vision Insurance
• Paid Time Off and Holidays
• Bonus program
• Retirement match program

Salary: Base salary range - $110k-$120k with bonus

Please submit your resume with salary requirements.

Thanks!