Service Experience Consultant, On Demand Services (Business Analyst)

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

The OnDemand Services department is dedicated to enhancing the client experience through the design, development, and delivery of projects that make interactions with Visa straightforward, intuitive, and rewarding. As a member of the Onboarding team within OnDemand Services, you will play a pivotal role in supporting Onboarding, Client Testing, and Implementation technology projects for Visa’s Client Services organization.

Your primary responsibility will be to lead the project implementation process, overseeing the technical project lifecycle from inception to deployment. Success in this role requires the ability to cultivate both internal and external client relationships, manage multiple projects concurrently, and influence stakeholders to ensure projects are completed on time and within budget.

A key part of your role will be translating business processes into robust requirements, making sure the information is comprehensible to technology Program Managers, Product Offices, and business operations partners.

Job Description

Responsibilities:

• Collaborate with business and technology Program Managers to facilitate projects from inception to end-user delivery, including post-deployment support for tool enhancements, fixes, and continuous improvement.

• Engage with Subject Matter Experts (SMEs) to comprehend business needs and requirements. Deliver data-driven insights and results in a comprehensive Business Requirements Document (BRD).

• Coordinate project teams effectively with minimal supervision, ensuring timely completion of projects within the allocated budget.

• Refine user stories to develop functional requirements and/or solution design documentation.

• Work closely with Client Services teams, technology partners, product owners, and other stakeholders to define problems, develop business cases, select solutions, elaborate on requirements, and oversee development, testing, and deployment.

• Serve as a strategic advisor to organizations within OnDemand Services, acting as a liaison between business leaders, technology development teams, and outsourced partners.

• Drive operational efficiency by initiating innovative solutions to optimize operational tools used by Client Services, focusing on reducing ownership/usage costs and maximizing return on investment.

• Communicate technical solutions effectively to business partners, explaining deployment, usage, fit within the overall technology architecture, and alignment with systems strategy.

• Analyze and merge data from various sources, resolving any discrepancies.

• Decompose complex, high-level information into detailed components.

• Support strategy and technology investment roadmap development for Client Services.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:
• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
• Expertise in requirements documentation, application development, and project management methodologies.
• Proven success while working in a collaborative environment.
• Excellent written, presentation, and oral communication skills.
• Demonstrated problem-solving and change management skills.
• Exceptional time management skills.
• Self-motivated individual capable of managing workload with minimal supervision.
• Solid understanding of Waterfall and Agile project methodologies.
• Ability to build and sustain effect