Claim Support Processor (Hybrid)

It’s a great time to join AAA The Auto Club Group! 

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Job Type:

Full time

 

Exempt/Non Exempt:

 

Hourly

Job Description:

 

Claim Support Processor (Hybrid) – The Auto Club Group

What you will do: (Primary Duties & Responsibilities)

The Auto Club Group is seeking prospective Claim Support Processor who will provide daily support to the Claim department by completing well defined clerical tasks that require a general understanding of the Claims process, business context, and the Claims department organization and workflow.

Day-to-day routine tasks include:

• Research and proper routing of mail, data entry of key information into claim systems for proper routing of documents including summons and complaints

• Oversight for exception process of RPA functions, ordering police reports and paying low dollar, high volume invoices, generally associated with claim expenses, including research to ensure no payment duplication

• Request and track retrieval requests for paper files when needed, daily oversight for manual printing, logging, and mailing remotely printed checks for multiple claim systems

• Receive inbound and make outbound customer phone calls to resolve claims needs

• Triage phone line as well as a customer care line to answer questions from members or body shops related to inspection assignment

• Work requires detailed compliance to specific instructions, with supervisory oversight

• May be assigned tasks normally handled at a higher level as needed

• Assign claims to claim handlers following prescribed business rules

• Update claim systems with information related to assigned recovery tasks

Supervisory Responsibilities (briefly describe, if applicable, or indicate None):

None

With our powerful brand and the mentoring, we offer, you will find your position as a Claim Support Processor can lead to a rewarding career at our growing organization.

Work Environment

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

How you will benefit:

Claim Support Processor will earn a competitive salary of $14.00 to $18.00 hourly with annual bonus potential based on performance.

Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:

• 401k Match

• Medical

• Dental

• Vision

• PTO

• Paid Holidays

• Tuition Reimbursement

We’re looking for candidates who: (Required/Preferred Qualifications)

Required Qualifications (these are the minimum requirements to qualify)

Education (include minimum education and any licensing/certifications):

• High School Diploma or equivalent

OR

• One year of experience in processing, customer service or business administration

Experience:

• Working with P.C. software applications

Knowledge of:

• Data processing techniques

Skills and Ability to:

• Organize and prioritize multiple tasks

• Communicate effectively (oral and written)

• Use basic math skills

• Use automated processing and computer skills

• Maintain accurate files and records

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

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