Front Desk Receptionist

This is a remote position.

Responsibilities:

• Answer phone inquiries about apartment communities in the Indiana portfolio
  

• Schedule and manage tours for potential tenants
  

• Respond to leads from various sources (email, online inquiries, etc.)
  

• Follow up with prospects regularly
  

• Manage leads through the property management software
  

• Provide detailed information about apartments to interested parties
  

• Handle communication across multiple channels (phone, email, text)
  

• Assist with administrative tasks related to leasing and property management
  

Requirements:

• Excellent verbal and written communication skills
  

• Strong customer service orientation
  

• Proficiency with computers and ability to learn new software quickly
  

• Experience with VoIP systems and CRM software preferred
  

• Ability to multitask and manage time effectively
  

• Detail-oriented with strong organizational skills
  

• Professional demeanor and positive attitude
  

• Reliable internet connection and quiet work environment
  

Scope:

• Handle approximately 5-20 calls per day
  

• Manage a portfolio of about 8 different apartment communities
  

• Work full-time, 40 hours per week
  

• Monday to Friday from 9 AM to 6 PM with 1 hour unpaid lunch break 1 for EST and 1 for CST

• Operate during Central Time business hours
  

• Utilize GoTo VoIP app and Folio property management software
  

• Integrate with Google products for calendaring and other functions