Relationship Manager, Affiliate Marketing - Principal Associate, Business Cards & Payments

Recruiting: VA - Richmond, United States of America, Richmond, Virginia

Relationship Manager, Affiliate Marketing - Principal Associate, Business Cards & Payments

 

Level: Principal Associate

Location: Hybrid: Richmond, VA or McLean, VA.

Capital One Business Deals is a website delivering valuable purchasing benefits at no charge to small businesses. Our team is a small, entrepreneurial group focused on leveling the playing field for small businesses. We believe that small businesses should be able to have access to the same resources, leverage, and expertise that larger businesses do. 

The Partnership team works directly with the merchants that sell products through the Capital One Business Deals portal. There are currently over 150 merchants on Capital One Business Deals and we are growing rapidly.

The Capital One Business Deals Relationship Manager will be responsible for acquiring and managing merchants through affiliate marketing networks, which includes:

• Strategizing and implementing a merchant acquisition strategy focused on affiliate marketing networks

• Serving as primary point of contact for both the affiliate marketing networks and the merchants acquired through these networks

• Actively evaluating staffing needs to manage merchants acquired through the affiliate networks as we rapidly expand

• Establishing and maintaining appropriate meeting cadence with the networks and merchants acquired through the networks to maintain healthy relationships

• Ensuring all parties meet all contractual obligations

• Managing approvals for uses of brand, logo, and marks from Merchants

• Reporting performance and share marketing plans or product roadmap

• Gathering feedback from Merchants and monitoring their satisfaction

• Assisting in the development, and monitoring, of SLA's or key performance indicators

• Maintaining ongoing awareness of external market and competitive position of Merchants and Deals

• Sharing customer feedback with Merchants and addressing any issues

• Performing any tactical requirements for on-boarding and off-boarding Merchants

Maintaining risk management responsibilities for the Merchant Network:

• Executing all controls and monitoring activities as required and store all appropriate documentation

• Proactively evaluating the need for any additional controls as Capital One Business Deals expands, if further operational risks are identified

Partnering with internal Stakeholders for Capital One Business Deals Merchants to understand impact on other Capital One relationships:

• Maintaining appropriate relations and communications with ESM Supplier Managers where Merchants are existing Capital One suppliers

• Identifying mutually beneficial opportunities with Merchants (e.g. S2C, Apollo, Capital One Partnerships, or Spark Card Affiliates, etc)

Collaborating with the rest of the Capital One Business Deals Team to identify and present additional opportunities to Merchants:

• Developing further unique offers to Capital One Business Deals users (e.g. trigger alerts based on recent spend history, short-term flash deals, or additional bonus deals)

• Identifying opportunities to be featured with Capital One Business Deals marketing campaigns

• Identifying opportunities to improve or adjust existing promotions

• Identifying opportunities to provide subject matter expertise within Community and Resources

Basic Qualifications:

• Bachelor's degree or Military experience

• At least four years of experience in affiliate marketing, account management, client development, or business to business sales

Preferred Qualifications:

• Masters Degree in Business Administration (MBA), Marketing or Finance

• 6+ years of experience in affiliate marketing, account management, client development, or business to business sales

 At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

 

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified ap