Senior Project Manager (Enterprise Software - US)

About us 

We’re an award-winning enterprise software scale-up with high ambitions for growth. We recently won the ScotlandIS Digital Tech Enterprise Business of the Year award and have previously been recognised as Scotland’s fastest-growing tech company in the Deloitte Technology Fast 50 for three consecutive years.     

Dayshape is an advanced resource management solution, incorporating AI and intelligent automation to help professional services firms optimise their workforce like never before.  It’s built to handle large, complex, and ever-changing requirements with ease.   

Our customers include accountancy firms from the Big Four and global top 10, and Dayshape is used in more than 50 countries across five continents. Our target customers are global firms, international networks, and large nationwide or regional organisations, if they’re big enough to have the challenges that Dayshape can solve.   

As a company, we live our values every day and we're committed to making sure our friendly and inclusive environment grows with us.  

About the role 

Our business is growing fast and as a result are looking to expand our Professional Services team in the US to support our growing list of customers. We are looking for a Senior Project Manager who is experienced in driving complex software implementation projects.

We will need the successful candidate to be independent and driven, customer facing and keen to learn our product and implementation methods.  

What you’ll do 

You’ll be part of a dynamic and fast-moving team. You’ll directly steer customer implementation projects to a successful conclusion, driving a small team of engineers and software implementation consultants to help you achieve that. Your job is to make sure everyone is collaborating effectively and heading in the right direction delivering a unified customer experience. 

As well as direct hands-on project management on some of our more complex implementations, you will be expected to play an active role within the Professional Services department. You will consider the needs of many end users and ensure product usage and engagement remains high.  

As a senior member of the department, you will: 

• Act as an internal escalation point to assist your team with any challenging issues or situations 

• Define, refine and embed standard processes and tools for running Dayshape implementations 

• Create and improve off-the-shelf process documentation for Dayshape implementations 

• Contribute project updates to company All Hands meetings 

• Mentor less experienced members of the team, ensuring you share your knowledge and experience and instil best practise ways of working 

When directly managing projects you will: 

• Coordinate and present requirements gathering and configuration workshops to build an in-depth understanding of client processes and the problems that Dayshape will be solving 

• Work with internal stakeholders to create Statement of Work documents, including detailed implementation plans with effort, cost and timelines 

• Be the primary point of contact between the client and Dayshape, attending daily or weekly calls with the client as required to update on progress 

• Manage customer expectations if we anticipate changes in timelines and/or budgets, maintaining the strong relationship with the client   

• Demonstrate clear leadership and a sense of accountability, and instil confidence  

• Create project status reports, to track the delivery of the project with regards to timelines, dependencies and risks 

• Use Dayshape software internally to manage project financials and take accountability for the success of the project 

• Be firm with the client and manage a tight scope, making concessions or changes intentionally and tracking dependencies closely 

• Follow a change control process and coordinate with Finance to raise any necessary invoices for changes 

• Work closely with the product and engineering teams to ensure that any critical development for this implementation is on track and fit for purpose 

• Thoroughly understand Dayshape and how our customers use it, in order to propose the best solutions.   

• Work with our implementation consultants to manage the data migration process 

• Coordinate planning and delivery of customer training 

• Ultimately hand over the relationship to Customer Support and Account Management following the successful conclusion of the implementation 

 About you 

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