Sr. Premium Supervisor |Full-Time| Greensboro Coliseum Complex

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Sr. Premium Supervisor oversees all aspects of a banquet or event, including set-up, food preperation, serving, and cleanup while focusing on detail, quality presentation and customer service.

 

This role will pay an hourly rate $22 to $25.

 

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

 

This position will remain open until May 2, 2025.

About the Venue

The Greensboro Complex is a versatile multi-building facility that serves the community of Greensboro and its surrounding areas.  It hosts a wide array of events, such as athletic competitions, cultural arts showcases, concerts, theater performances, educational activities, fairs, exhibits, as well as public and private gatherings, including conventions, convocations, trade shows, and consumer shows. It plays a crucial role as a hub of community activities and significantly contributes to the regional economy.  The Complex is made up of nine venues, the largest being the renowned 22,000-seat First Horizon Coliseum, which has a storied history of hosting prestigious ACC and NCAA basketball championships, and a concert history featuring legendary artists like Paul McCartney, Garth Brooks, and Elvis Presley, as well as today’s biggest artists like Drake, Bad Bunny, and Taylor Swift.  The Complex also includes the 167,000-square foot Special Events Center, encompassing three exhibition halls, a 4,500-seat mini-arena, and eight meeting rooms. Additionally, there's White Oak Amphitheatre, Piedmont Hall, the Novant Health Fieldhouse, Greensboro Aquatic Center, The Terrace, ACC Hall of Champions, and the 300-seat Odeon Theatre.  As one of the most actively booked facilities in the country, the Greensboro Complex annually hosts over 1,100 events. Its extraordinary flexibility and reputation have earned it worldwide acclaim among promoters, producers, event planners, and patrons alike.

Responsibilities

• Approaches all encounters with guests and colleagues in a friendly, service-oriented manner
• Maintains constant communication with guests and on-site contact to ensure all expectations are met or exceeded
• Remains alert of complaints and or/unsatisfied guests and responds appropriately to ensure guest satisfaction
• Coordinates with other departments to arrange for the delivery of requested services.
• Maintains constant contact with kitchen staff to ensure complete effective communication between food production and food service
• Ensures all functions are set and staff is prepared and organized before required time on BEO
• Inspects table place settings, including table linen, china, glass, silverware and condiments for correct placement and ensures that each element is clean, undamaged and attractive
• Ensures proper setting of buffet tables and other food service tables
• Arranges for and ensures proper sequence of service for each event
• Supervises clearing and post function cleanup and garbage removal
• Maintains clean and orderly back areas, pre-function areas and storage areas
• Assures that all china, glassware, silverware, linen, etc are returned to their proper location after each event
• Supervises the handling, storage, and security of all catering service equipment and decor
• Attends weekly food and beverage meeting to continuously evaluate strategies and ideas for enhancement to benefit the guest experience.
• Reviews scheduling and labor needs to meet the guests needs as well as maximize efficiency
• Work with the Sales Manager to ensure quality and accuracy of set-ups within all catering rooms.

Qualifications

• Basic computer proficiency: E-mail, Excel, Word, Outlook, Schedule+.
• Previous supervisory experience is required
• Knowledge of food and beverage operation and preparation is required
• Ability to work a variable work schedule (including evenings and weekends, as required), depending upon event and business requirements.
• Good verbal and written communication skills.
• Must have a flexible schedule, be highly motivated and quality driven
• Detail oriented yet able to excel while multi-tasking
• Able to accept responsibility and lead by example