Field Support Engineer (Hybrid)

May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world. Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles (AVs) powered by our innovative Multi-Policy Decision Making (MPDM) technology that literally reimagines the way AVs think. 

Our vehicles do more than just drive themselves - they provide value to communities, bridge public transit gaps and move people where they need to go safely, easily and with a lot more fun. We’re building the world’s best autonomy system to reimagine transit by minimizing congestion, expanding access and encouraging better land use in order to foster more green, vibrant and livable spaces. Since our founding in 2017, we’ve given more than 300,000 autonomy-enabled rides to real people around the globe. And we’re just getting started. We’re hiring people who share our passion for building the future, today, solving real-world problems and seeing the impact of their work. Join us.

Embedded Systems @ May

Spanning both hardware and software roles, the Embedded Systems team is integral to the design and integration of our vehicle platforms. Team members develop custom, cutting-edge hardware and firmware, frequently working across functional teams with Autonomy, Software and Data Infrastructure, and Vehicle Integration. Whether it’s sourcing and integrating new sensors to build out and improve our autonomous shuttle platform, or creating hardware that’s never been built before, we are looking for leaders that want to build embedded systems that will change the world. With our talented team, your work will push the envelope of what is possible in autonomous vehicles today.

Responsibilities:

• Serve as a first line of defense against urgent fleet issues by assisting remote site operations teams with debugging and systems expertise in real time.
• Own field issues cradle to grave driving resolution by effectively utilizing cross departmental support.
• Investigate reported vehicle related fleet issues for root cause, track, and categorize common issues, and escalate when necessary.
• Provide ongoing assistance with the day-to-day technical aspects of remote site operations, such as software rollout, vehicle data management, and sensor calibration.
• Maintain the fleet operations software tools for metrics tracking, issue reporting, parts management, and preventative maintenance scheduling.
• Help build the company knowledge base for site staff and other TSEs.

Required Skills: 

• Familiarity with using and troubleshooting using Linux
• Demonstrated problem solving, troubleshooting, and analytical skills
• Strong written and verbal communication skills
• Experience operating and debugging complex electro-mechanical systems
• Ability to compose technical documentation such as how-to and debugging guides
• Capability to engage in real-time remote product support
• Comfortable continuously learning new software features and workflows
• Ability to quickly prioritize multiple tasks 

Preferred Skills: 

• Previous product customer service experience
• Previous experience with Autonomous Vehicles
• Ability to read/debug code in one or more of the following: C/C++, Python, Shell, JavaScript

Benefits and Perks

• Comprehensive healthcare suite including medical, dental, vision, life, and disability plans. Domestic partners who have been residing together at least one year are also eligible to participate! 
• Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available.
• Rich retirement benefits, including an immediately vested employer safe harbor match.
• Generous paid parental leave with immediate eligibility as well as a phased return to work. 
• Flexible vacation policy in addition to 15 paid company holidays.
• Competitive salary and equity program as well as a bonus program. 
• Daily catered lunches and snacks for onsite employees 
• Employee Work Perk Stipends for hybrid and remote employees
• Total Wellness Program providing numerous resources for overall wellbeing   

Salary Range$75,000—$95,000 USD Don’t meet every single requirement? Studies have shown that women and/or people of color are less likely to apply to a job unless they meet every qualification. At May Mobility, we’re committed to building a diverse, inclusive, and authentic workforce, so if you’re excited about this role but your previous experience doesn’t align perfectly with every qualification, we encourage you to apply anyway! You may be the perfect candidate for this or another role at May.

Want to learn more about our culture & benefits?