General Manager Bonstelle Playhouse - Area Events Director

POSITION PURPOSE 

Provide leadership expertise that ensures effective and efficient Bonstelle Playhouse and overall Roxbury portfolio event operations, including, but not limited to, the quality and legal defensibility of services provided, and the achievement of stated operational goals and profitability objectives. Manage overall portfolio’s event operations and sales efforts, and the Bonstelle Playhouse with a focus on maximizing profitability, ensuring superior guest service and product quality. Specific Bonstelle Playhouse emphasis on topline revenues and GOP by implementing sales and marketing strategies to maximize profits while maintaining customer satisfaction and meeting/exceeding forecasted and budgeted revenue goals. This includes catering/event sales team and event personnel oversight to ensure a successful and effective operation.

ESSENTIAL RESPONSIBILITIES

• Overall operations and physical condition responsibility of the Bonstelle Playhouse
• Prepare, write and coordinate responses to RFPs, RFI and other business development documents
• Coordinate, direct, and manage event operations to achieve maximum profitability, ensure guest satisfaction, protect the financial assets of the business, and maintain the building.
• Lead, through a hands-on approach with supervisory, front-line staff and third-party vendors to maximize financial performance while upholding quality standards and maximizing levels of guest satisfaction.
• Direct the maximization of event revenue by anticipating market shifts, developing and monitoring annual business and marketing plans, and participating in appropriate sales and marketing efforts.
• Drive strategies to develop long-term business relationships and repeat business. 
• Set quarterly goals and monitor the progress towards achieving these goals.
• Responsible for communicating with the sales department to ensure commitments are executed accordingly.
• Develop, train and motivate staff members to provide services to guests which meet the company’s standard operating procedures and standards of quality.  Lead and coach the team towards achieving exceptional guest service and staff satisfaction results.
• Ensure the development of a realistic and attainable strategic business plan that defines operational goals and profitability objectives.
• Continually look for ways to improve processes and enhance sales systems. 
• Coordinate capital improvement projects to maintain/upgrade quality standards and property image, and to protect assets from neglect, damage or deterioration.
• Establish and oversee maintenance of a proactive staff services department to ensure a productive, participative and comfortable work environment in which all staff members are valued and treated lawfully and consistently.
• Oversee HR matters including interviewing, hiring, training, assigning work, coaching/ counseling, and performance management. Be familiar with all company policies and benefits.
• Monitor and provide timely feedback, counseling, and performance evaluations to staff.
• Ensure compliance with all local and federal employment labor laws and regulations. 
• Directly facilitate open staff member communications to discern grievances and to respond to these grievances in all appropriate manners including redressing those that merit correction.
• Recruit and help develop property staff.
• Manage and provide counsel to sales and catering management staff.  Actively participate in sales presentations, property tours and customer meetings.
• Ensure all payroll costs and other expenses are prope