Area Manager - Multifamily

Job Title

Area Manager - Multifamily

Job Description Summary

Job Description

• ESSENTIAL JOB DUTIES: 

  • Operations - Ensuring the smooth running of each community in partnership with the Asset Manager and Regional Property Manager. Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc. 

  • Customer service - Providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability. 

  • People development - Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, maintenance, and management personnel, in order to maximize their engagement and minimize turnover. 

  • Marketing - Driving revenues with your thorough understanding and analysis of competition and development of creative marketing programs. 

  • Leading by example - Instilling, maintaining, and modeling the mission to be the best national management company. 

  • Supervise day-to-day operations of the entire on-site team, ensuring that all policies and procedures are being followed. 

  • Maintain effective on-site staff through interviewing, hiring, and terminating as necessary. 

  • Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up. 

  • Manage and maintain all aspects of overall community budget and finances 

  • Work with leasing staff to ensure that leasing/marketing goals are being met. 

  • Maintain positive relations with all community vendors. 

  • Coordinate special projects as requested by supervisor. 

  • Perform any other related duties as required or assigned. 

  COMPETENCIES:  

  • Must be able to travel to multiple property sites on a regular basis; ability to travel to offsite locations for meetings 

  • Must be detail-oriented and able to focus with frequent interruptions 

  • Experience in supervisory role and managing staff 

  • Experience in writing and maintaining budgets 

  • Maintains confidence and protects operations of business by keep information confidential 

  • Must be detail oriented and able to focus with frequent interruptions 

  • Proficient in Yardi property management software or other similar property management software 

  • Oversee entire staff within assigned portfolio 

  IMPORTANT EDUCATION  

  • High School Diploma, GED, Trade, Technical, or Vocational school required  

  • Bachelor’s Degree preferred 

  • Real Estate License required, per state law 

  IMPORTANT EXPERIENCE  

  • 5+ years of Property Management experience 

  • 5+ years of Management experience<