Business Process Manager Consultant

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Business Process Manager Consultant

What Does a Great Business Process Manager Consultant do at Fiserv?

The Application Administration Consultant in the Client Advisory Services team at Fiserv is a critical role within a group of Subject Matter Experts supporting various product lines. Your primary focus will be on enhancing performance, learning, and interactions between the Client Care team and our valued clients, partners, and consumers. This role presents a unique opportunity for you to utilize your strategic planning skills and client engagement expertise to drive success, ensure quality service delivery, and bolster overall client satisfaction.

What you will do:

• Collaborate closely with clients to identify their objectives and provide customized suggestions and solutions aligned with their needs.
• Lead training sessions and facilitate best practice discussions with client groups, both onsite and virtually, to enhance their understanding and utilization of the Premier Core system.
• Review processes and workflows to ensure deposit products meet client expectations and industry standards.
• Document all activities, challenges, and resolutions in a client-facing operational format, offering follow-up support and fostering strong client relationships.
• Communicate customer suggestions for product enhancements and oversee proper handling and follow-up by relevant teams.
• Simulate or recreate customer issues to effectively resolve user operating difficulties.
• Engage with other department personnel to address problems or inquiries, provide technical assistance, and ensure proper resolution handling.
• Collaborate with Account Managers and Client Partners to monitor service delivery and product performance.
• Participate in continuous training to attain the technical expertise required to address complex challenges effectively.
• Actively contribute to team efforts in developing training materials, client presentation methods, and internal Client Care administrative processes.
• Perform any other duties necessary to enhance client advisory team success.

What You Will Need To Have:

• 2-3 years of experience with Fiserv Premier applications, particularly in Application Support such as Integrated Teller & BPM, Director, Security Control Modules
• 2-5 years of banking operations/back office experience.
• Three years of client/customer service support experience.
• Training experience is a plus

What Would Be Great To Have:

• Preferred bachelor's degree in business administration, finance, or equivalent work experience
• Proficiency in FISERV Premier applications to ensure excellent client support.
• Strong problem-solving skills and the ability to handle complex challenges effectively.
• Exceptional communication and interpersonal skills to facilitate client engagement and training sessions.
• Ability to thrive in a fast-paced environment and manage multiple priorities simultaneously.
• Dedication to continuous learning and professional development.
• Willingness to travel domestically 40% to 65% of the time to engage with clients and deliver exceptional service and support.

Salary Range

$57,300.00 - $98,200.00

These pay ranges apply to employees in New Jersey, New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, col