Jobs and Careers

Customer Service Assistant I

United Statesfull_timeVerifiedPosted 15 Sept 2025

About the role

Company Description

THE COMPANY

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2024, Continental generated preliminary sales of €39.7 billion and currently employs around 190,000 people in 55 countries and markets.

Tire solutions from the Tires group sector make mobility safer, smarter, and more sustainable. Its premium portfolio encompasses car, truck, bus, two-wheel, and specialty tires as well as smart solutions and services for fleets and tire retailers. Continental delivers top performance for more than 150 years and is one of the world’s largest tire manufacturers. In fiscal 2023, the Tires group sector generated sales of 14 billion euros. Continental's tire division employs more than 56,000 people worldwide and has 20 production and 16 development sites.

Job Description

HOW YOU WILL MAKE AN IMPACT

SG6

The Customer Service Assistant I plays a critical role in ensuring seamless communication and coordination between internal teams and external clients at Uvalde Proving Grounds. This position supports customer testing activities by managing logistics, supporting automobile and tire testing, fostering a strong relationships with customers to ensure a safe, efficient, and professional experience for all stakeholders.

Key Responsibilities:

Serve as the primary point of contact for external customers during test planning, execution, and follow-up.
Coordinate with internal departments (engineering, safety, logistics, maintenance) to align customer needs with site capabilities.
Manage customer visits, including test track reservations, vehicle deliveries, and support services.
Coordinate directly with external customers to understand testing requirements, timeliness, and special handling requirements.
Monitor customer activities to ensure compliance with safety protocols and operational procedures.
Track and report customer usage, test schedules, and feedback for continuous improvement.
Support vehicle preparation and post-test inspections as needed.
Help troubleshoot tire-related issues and escalate concerns to the appropriate technical staff.
Maintain accurate records of tire inventory, usage, and test results.
Mount, balance, and inspect tires for various test vehicles according to customer specifications and testing protocols.
Ensure all tire handling and preparation activities comply with safety standards and operational procedures.
Support administrative tasks such as data entry, invoicing, and documentation management.
Assist in resolving customer issues or concerns promptly and professionally.
Maintain confidentiality and ensure compliance with NDAs and proprietary testing protocols.

Qualifications

WHAT YOU BRING TO THE ROLE

High school diploma or equivalent.
2+ years of experience in customer service, operations coordination, or administrative support.
Strong interpersonal and communication skills with a customer-first mindset.
Ability to manage multiple priorities in a fast-paced environment.
Detail-oriented with strong organizational and problem-solving abilities.
Basic computer skills for data entry and inventory tracking.
Ability to lift up to 50lbs and work in varying weather conditions.
Legal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening.
Continental is not able to pay relocation expenses for this opportunity.

ADDITIONAL WAYS TO STAND OUT