Community Resource Center Specialist

Job DetailsJob Location: Community Veterinary Hospital - Portland, OR 97211Position Type: Full TimeSalary Range: $24.04 - $26.38 HourlyAbout Oregon Humane  

Founded in 1868, Oregon Humane is the Northwest's oldest and largest animal welfare organization with one of the highest adoption rates in the nation. We are working toward our vision of a world where all animals are treated with compassion, kindness and respect. With campuses in Portland and Salem, Oregon Humane is an Oregon-based nonprofit that relies on donor support for its adoption, education, medical and humane law enforcement programs. Visit oregonhumane.org to learn more about how we’re creating an ecosystem where all of us – animals and humans – feel safe, valued and part of something bigger. 

 

The Team 

This is the primary point of contact for all Oregon Humane focused on comprehensive, compassionate, and immediate assistance to the entirety of our constituency. The CRC Specialists are required to have a wholistic view and understanding of Oregon Humane's programs and services and how these can best serve the clients reaching out to the organization. The CRC Specialist will help facilitate the scheduling of a client’s request. Additionally they are responsible for providing external resources in regard to animal welfare and helping clients navigate the complexities of pet ownership.   

 

The Position 

The Community Resource Center Specialist supports the daily administrative operations of the organization. This position’s responsibilities may include answering the phone, setting appointments, maintaining animal and client records, helping to facilitate Oregon Humane’s services based on individual need, handling client inquiries and providing other administrative support as needed.  

 

Eligible Benefits  

We are committed to creating a better future for pets, and we work hard to achieve our goals while offering a rewarding workplace including competitive benefit packages to our employees.     



Medical/Dental/Vision  





Paid Time Off + Sick Time + Holidays  





401(k) with employer match  





Professional Development Opportunities  





One free Oregon Humane adoption / year 





Perks & Discounts 



 

Essential Responsibilities 

PERSONAL LEADERSHIP 



Consistently strives to exceed expectations; demonstrates flexibility, resilience, and the ability to maintain positive relationships and composure, even under difficult circumstances. 





Maintains high ethical standards, including exhibiting behaviors and actions that embrace and align to our organization and customer service values, while treating all people with respect and dignity.  





Demonstrates an awareness of your individual personal strengths and development needs, modeling non-defensive behavior and openness to feedback; builds a culture of feedback and learning. 



 

LEARNING 



Contributes to regular dialogue and accountability with the leadership team and across the organization to review progress and course correct if necessary. 





Utilizes data and insights to identify, understand and articulate the key inputs and metrics that tell the story of the organization/team strategy and its progress. 





Builds appropriate feedback loops to measure if we are meeting key milestones and if the impact planned is being felt across the organization. 



 

INFLUENCE & REPRESENTATION 



Communicate effectively to executive and other stakeholder groups to ensure they are informed and able to actively engage. 





Liaise with and maintain productive relationships with all stakeholders, including other departments, and donors; build mutually rewarding professional relationships inside Oregon Humane at all levels. 





Leverage our best practices externally and grow Oregon Humane’ reputation as a leader in the animal welfare space. 



 

PRIMARY RESPONSIBILITIES 



Provide client and community support by answering calls and emails of varying complexity. Follow-up on customer calls when required.   





Address and resolve related customer requests and escalate as appropriate. Record details of comments, inquiries, complaints, and actions taken.  





Route inbound calls to the appropriate resources.   





Understand and utilize appropriate OHS and community services to assist clients   





Carry out administrative duties such as data entry, filing, typing, copying, scanning, etc.   





Provide administrative support to ensure efficient operation of the organization via communication and coordination with internal departments to improve the client experience.  





Schedule appointments, while adhering to established protocols to ensure appropriate resources are available for services.  





Ability