Commercial Loan Servicing Representative

About this role:

Wells Fargo is seeking an Associate Commercial Loan Servicing Representative as part of the Commercial Banking Operations division. Find out why we’re the #1 financial services company to grow YOUR career. Apply today.

In this role, you will:

• Support internal and external customers with inquiries and complaints regarding loan servicing needs
• Monitor loan system and resolve customer issues, and process complex transactions online
• Perform moderately complex administrative, transactional, operational and customer support tasks
• Act as primary loan servicing contact that involve construction monitoring and disbursements
• Monitor collateral and preparing payoff letters, releasing collateral
• Audit loan systems of record for new loan setups, modifications and data input, and customer research and billing
• Receive direction from supervisors, and escalate non-routine customer concerns to experienced individuals
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 2+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Basic knowledge and understanding of collateral documentation, release, and business entities.
• Ability to manage a pipeline of Commercial Lien Releases of up to 20+
• Experience working in BLAST, ICMP, Ecar, and Loan IQ.
• Knowledge and understanding of equipment or automobile title processing.
• Foundation knowledge of Microsoft Office.
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
• Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions.
• Effective organizational, multi-tasking, and prioritizing skills.
• Ability to work in a fast-paced deadline driven environment.
• Ability to work independently, proactively, and creatively while exercising sound judgment.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to work effectively in a virtual team environment.
• Strong analytical skills with high attention to detail and accuracy

Job Expectations:

• Must be able to attend full duration of required training period  

• This position is not eligible for Visa sponsorship  

• This position offers a hybrid work schedule

• Ability to work additional hours as needed   

• Must work on-site at the location posted 

Schedule: 

• Regular schedule: Monday to Friday 8am - 5pm some flexibility; Hybrid: 3 days in office, 2 days remote

Posting Location(s): 

• 4101 Wiseman Blvd bldg. 307, San Antonio, TX 78251

Additional Location(s):

• 801 Walnut St., Des Moines, IA 50309

Posting End Date: 

6 Apr 2025

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectivel