Senior Support Engineer

 

What you do

• Lead and manage the first-line support team, ensuring timely and effective resolution of user issues and queries.
• Develop and implement support processes and procedures to enhance efficiency and service quality.
• Monitor support team performance and provide guidance and training as needed.
• Diagnose and resolve basic technical issues related to BI systems, applications, and tools.
• Collaborate with data engineers and other technical teams to address complex issues and escalate as necessary.
• Diagnose and resolve basic technical issues related to BI systems, applications, and tools.
• Collaborate with DevOps engineers and other technical teams to address complex issues and escalate as necessary.
• Diagnose and resolve basic technical issues related to BI systems, applications, and tools.
• Collaborate with data engineers and other technical teams to address complex issues and escalate as necessary. 

 

What you bring

• Preferably at least 5 years’ experience in IT support
• At least 1 years’ experience with Microsoft Azure
• Solid understanding of cloud architecture
• Strong troubleshooting skills
• Organizing abilities
• Strong customer focus
• Can rapidly adapt and respond to changes in environment and priorities
• Advanced English is a must
• Excellent communication skills with high customer focus

 

 What we offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

 

About Allianz Technology

Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 13,000 employees located in 22 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.

We oversee the full digitalization spectrum – from one of the industry’s largest IT infrastructure projects that includes data centers, networking, and security, to application platforms that span from workplace servi